> Markdown version of [/jobs/ext/3875269-product-specialist-technical-support](https://www.wearedevelopers.com/jobs/ext/3875269-product-specialist-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Specialist - Technical Support

- **Company:** Snapon Inc
- **Location:** Philadelphia, PA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Databases
- **Published:** October 22, 2026
- **Apply:** https://www.jofdav.com/jobs/60232154-product-specialist-technical-support

## About the Role

* Associate degree in related field with 1-3 years of experience or equivalent work experience; a Bachelor's degree preferred
 * 1-5 years of field service or technical support experience
 * Basic mechanical ability and basic equipment repair skills
 * Strong problem-solving skills with the ability to work independently
 * Customer focused
 * Ability to learn a broad range of products across multiple product lines
 * Computer skills: Proficiency with Windows operating systems, as well as Ofiice 365, experience in using Service Ticket systems
 * Ability to add PCs to a network and troubleshoot basic PC problems
 * Excellent communication skills - both verbal and written, including technical writing skills
 * Presentation skills with prior training experience
 * Demonstrated organizational skills, leadership ability, project coordination capabilities
 * Demonstrated ability to work cross-functionally
 * Must be able to pass background check to gain access to military and government facilities

## Description

Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation and training for assigned product line. Remote work in the Philadelphia, PA area. Travel is about 60-80% of the role., * Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap-on Tool Control systems.

 * Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
 * Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.
 * Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
 * Coordinate service activities on assigned products.
 * Act as a resource for others as needed.
 * Keep abreast with changing industry standards and emerging technology.
 * Participate in special projects as needed.
 * Follow company policies and procedures.
 * Travel to customer facilities including overnight domestic travel.
 * Other duties as assigned.