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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Solution Engineer - **Company:** Super Micro Computer - **Location:** Berlin, Germany (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, BIOS, Computer Engineering, Linux, Firmware, Internet Small Computer System Interface (ISCSI), Network Layer, SAS (Software), User Environment Management, Network Routers, Extensible Firmware Interface, Storage Technologies, Information Technology - **Published:** June 11, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=63c404e5a1433f43 ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered. * 5+ years of experience supporting and maintaining complex server, storage, and networking environments. * Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations. * Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery. * Familiar with both Windows and Linux operating environments; certifications are a plus. * Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis. * Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC). * Excellent communication, time management, and multitasking skills. * Ability to manage multiple cross-functional projects in a dynamic and fast-paced environment. * Capable of lifting up to 50 lbs and standing for extended periods. * Capable of speaking and writing both English and Arabic languages. * Familiarity with basic Linux navigation is required. * Maintain flexibility for shift work, weekends, and holidays, based on business needs. ## Description Supermicro is seeking a Sr. Solution Engineer for Service Partners, this person will be responsible for working with Partners in the region, supporting on services projects, Revenue Growth and execution of end-user services. This position will be located in Germany (Remote). Essential Duties and Responsibilities: * Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems. * Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times. * Serve as escalation point for complex technical issues and manage them professionally and efficiently. * Provide Level 3 support to channel partners, including resellers and distributors. * Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management. * Collaborate with TAMs, Service Managers, and Product Managers to develop service programs. * Train new service engineers and customers on hardware and support procedures. * Conduct lab-based simulations and tests to replicate and resolve field issues. * Manage service tickets using Supermicro's Service Portal, ensuring timely and high-quality resolution. * Document fault triage, develop knowledge base content, and contribute to training materials. * Present technical findings and reports as needed. ## Related Videos - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [How to Submit CFPs and Get into Public Speaking - Moran Weber](https://www.wearedevelopers.com/videos/2112-how-to-submit-cfps-and-get-into-public-speaking-moran-weber) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)