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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of IT Platform & Services - **Company:** Brainlab - **Location:** München, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Application Lifecycle Management, JIRA, Microsoft Azure, Backup Devices, Cloud Computing, Encodings, Cyber Security, Disaster Recovery, Identity and Access Management, IT Management, Network Architecture, Zero Trust Network Access, Security Information and Event Management, User Environment Management, Wide Area Networks, Wi-Fi Technology, Computer Network Technologies, Information Technology, Meditech - **Published:** June 11, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=8b6c83ffca675e64 ## About the Role Do you have experience in macOS?, * University degree in Computer Science, Information Technology, Engineering, or a related field * 10+ years of professional IT experience, with at least 5 years in an IT leadership role * Proven track record managing IT infrastructure and services in a complex, international environment Technical Expertise * Expertise in ITSM, fitSM and/or other frameworks & standards * Experience with ISO 27001 incl. audit processes * Good background in network technologies, cloud infrastructure, and workplace management * Familiarity with SIEM, endpoint security, identity management, and Zero Trust concepts * Experience with ITSM tools (e.g. Jira Service Management), automation and monitoring platforms Leadership & Business Acumen * Demonstrated success leading IT teams * Strong service orientation with a customer-first mindset * Ability to balance operational excellence with strategic innovation * Excellent vendor and contract management skills Soft Skills & Mindset * Entrepreneurial, solution-oriented "drivers" mindset with a passion for digital innovation * Ability to coach and support direct reports / managers * High degree of integrity, accountability, and ownership * Clear and confident communicator - able to engage at all organizational levels * High resilience and composure in critical incident or outage situations * Business fluent in English and German ## Description As Head of IT Platform & Services, you will ensure that Brainlab's IT foundation is reliable, secure, and scalable - enabling our global workforce to work efficiently across 25 locations worldwide. You will lead the Service Desk, Network, Infrastructure, and Workplace teams, setting the standard for IT service excellence while driving strategic initiatives in IT security and compliance. As an experienced manager you steer, coordinate and support a group of senior team leads. Reporting to the leader of the Global IT Division, you will be a key member of the D&IT leadership team and a critical enabler of Brainlab's growth., * Set the strategic direction for a high-performing, customer-centric global Service Desk organization, and hold the team lead accountable for operational excellence * Define the governance framework for ITSM processes (Incident, Problem, Change, Request) in line with ITIL / fitSM best practices; support the team lead in embedding these consistently * Establish SLA/KPI standards and review performance at a strategic level, empowering the team lead to drive continuous improvement in service quality and end-user satisfaction * Sponsor automation and self-service initiatives, guiding the team in identifying and prioritizing efficiency opportunities Network * Maintain strategic oversight of the global network infrastructure (LAN, WAN, Wi-Fi, SD-WAN), holding the team lead accountable for performance, availability, and reliability across all Brainlab locations * Guide the team lead in major network architecture decisions and vendor management for connectivity services * Ensure that secure connectivity requirements for clinical and R&D environments are factored into network strategy; collaborate actively with the IT Security team to align on shared standards and controls Infrastructure * Hold overall accountability for the on-premise and cloud infrastructure landscape (servers, storage, virtualization, cloud platforms); steer strategic direction and empower the team lead to manage day-to-day operations * Define the cloud strategy and roadmap (e.g., Azure, AWS) in collaboration with the team lead and relevant business stakeholders * Set standards for backup, disaster recovery, and business continuity; review team-level controls to ensure compliance with those standards * Guide the team lead on infrastructure lifecycle decisions, capacity planning, and cost optimization targets Workplace & End-User Computing * Define and continuously evolve the Workplace strategy for approximately 2,000 users; support the team lead in translating strategy into consistent execution * Set the framework for device and software lifecycle management (Windows, macOS, mobile) as well as collaboration tooling (Microsoft 365); strengthen FinOps as a key IT governance discipline * Champion workplace standardization at the strategic level, ensuring the team addresses the diverse needs of different user groups and geographies * Act as an advocate for a seamless, secure and productive end-user experience IT Security - Cross-Cutting Collaboration * While IT Security sits within a dedicated team outside this role's direct line responsibility, all teams under this remit carry shared accountability for security as a cross-cutting discipline * Ensure that Service Desk, Network, Infrastructure, and Workplace teams actively embed security standards into their processes, in close and ongoing collaboration with the IT Security team * Contribute to and champion the ISO 27001 compliance program at the leadership level, ensuring all owned domains are audit-ready and aligned with certification requirements * Foster a culture of security awareness and proactive risk mitigation across all teams; escalate strategic security topics and conflicts into the appropriate governance forums * Ensure regulatory compliance requirements relevant to a global MedTech company (e.g., MDR, FDA, HIPAA where applicable) are understood and operationalized across all owned teams, in coordination with the IT Security and Compliance functions ## Related Videos - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [JSON and Beyond](https://www.wearedevelopers.com/videos/968-json-and-beyond) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)