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# IT Infrastructure & User Support Manager

- **Company:** Schuber Mitchell Homes LLC
- **Location:** Joplin, MO, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft Azure, Cloud Computing, Information Systems, Identity and Access Management, Information Technology Operations, Network Architecture, Information Technology, Server Operating Systems & Platforms
- **Published:** October 22, 2026
- **Apply:** https://www.juju.com/job/13_cb0b0a79

## About the Role

* Bachelor's degree in Information Technology, Information Systems, or a related field strongly preferred
 * 5+ years of progressive experience in IT operations, infrastructure, or user support roles
 * 3+ years of experience in a senior, lead, or management capacity
 * Hands-on experience supporting hybrid IT environments (on-prem and Azure cloud)
 * Demonstrated ability to balance technical work with people leadership and service ownership
 * Strong understanding of computer systems, security, network and systems administration required
 * Must be curious, proactive, and have a high attention to detail with a relentless pursuit to surmount barriers and meet deadlines
 * Ability to use logic and reasoning to compare alternative solutions, reach conclusions, and solve problems
 * Excellent interpersonal skills and ability to effectively communicate and collaborate with teams across the entire organization
 * Strong organizational and time management skills necessary to be successful working in a cross-functional, fast-paced environment with frequently shifting priorities
 * Familiarity with Apple hardware and software technology preferred
 * Must be at least 21 years of age to drive a company vehicle and have a valid driver's license and clean driving record

Work Environment and Physical Requirements

 * Works in a temperature-controlled environment, with low noise levels
 * Prolonged periods of sitting required
 * Occasionally required to walk, stand, lift, pull, or push objects weighing up to 15 pounds

## Description

The Infrastructure & User Support Manager leads the internal team and external MSP responsible for IT infrastructure and IT user support services. This role is responsible for collaborating with cross-functional teams, managing resources, and overseeing the related processes to ensure alignment with the organization's business goals., * Recruit, lead, and mentor direct reports, providing technical guidance, prioritization, and timely performance feedback; cultivating the personal, spiritual, financial, and professional growth of employees through open communication and weekly 1:1s

 * Owns and provides hands-on leadership and oversight for network infrastructure (on prem and Azure), server environments (physical, virtual, and cloud-based), and end user hardware lifecycle (PCs, peripherals, refresh cycles) ensuring stability, reliability, and alignment with security best practices
 * Provides directional leadership and oversight of IT MSP (Network, Server, PC, and Tier 1 User Support)
 * Implements, enforces, and audits network, endpoint, identity, incident response, and security controls
 * Owns the overall user support experience ensuring timely, effective, and user-focused resolution of issues with a focus on quality, accountability, and continuous improvement
 * Provides hands-on IT support such as fielding communications, performing Identity and Access Management (IAM) activities, configuring, installing hardware, software and peripherals, and traveling to markets
 * Remains current with technological developments such as Artificial Intelligence and evaluates the feasibility of incorporating these solutions within the IT Infrastructure and User Support ecosystems
 * Provides project management services through coordination, planning, and implementation of technology-related projects and initiatives
 * Contribute to IT roadmap planning related to operations, infrastructure, cybersecurity, and support
 * Maintains and upholds IT policies and procedures knowledge base
 * Performs other related duties as assigned