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# SOLD Store Support Coordinator

- **Company:** Zumiez Inc.
- **Location:** Lynnwood, WA, United States (Remote available)
- **Salary:** $35,880.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Power BI, Zendesk
- **Published:** October 22, 2026
- **Apply:** https://www.careerjet.com/job/usf3a8a83d022e4cbf536caaad4a56c6c2/eaa

## About the Role

* 1-to-2-year Customer service experience preferred
 * Zumiez in store experience nice to have
 * High school degree or equivalent (GED)
 * Weekend availability required (in-office and remote)
 * Basic fluency in English required

 * Basic reading, writing, and arithmetic skills are required
 * Strong computer skills
 * Ability to effectively communicate with customers and team members
 * Strives to be highly detail oriented
 * Ability to work a flexible schedule depending on time of season
 * Ability to teach tools and programs to team members
 * Ability to work in a fast-paced, team-oriented environment

PHYSICAL DEMANDS & WORK ENVIRONMENT

 * Constantly communicates via phone, e-mail, and other necessary forms of communication
 * Constantly works within close quarters of other employees
 * Frequently sits for extended periods of time
 * Frequently wears and operates a headset for communication purposes

## Description

* Deliver excellent service to customers and store employees, to provide an end-to-end and channel-less experience. This team is responsible for managing and assisting with all types of Zumiez digital orders, along with the in-store experience. This could be direct communication with a customer, or with a store employee.
 * Edit or reroute digital orders in the Zumiez order management system.
 * Manage out of stock orders in order management system.
 * Manage aging orders in order management system.
 * Utilize problem solving skills and array of systems to research and diagnose a problem, and provide a solution for the store employee and customer.
 * Possess a familiarity with the shipping carriers used and understanding of the various ship methods offered with the ability to diagnose and spot order tracking issues.
 * Prioritize incoming correspondence via Zendesk with customers and employees over all channels (phone, email, etc). Available to answer calls from hotlines while on the clock, unless directed otherwise by Supervisor.
 * Make outgoing calls to stores and customers to resolve order issues.
 * Utilize Microsoft Teams and email to stay available for communication with internal sources.
 * Work with excel spreadsheets for data input when required.
 * Review and analyze store payment information. Retain confidential information when required.
 * Uses reports in order management systems, Reports Manager/PowerBI, and Zendesk to identify opportunities for improvement.
 * Report systems, product and website issues to appropriate parties in a timely manner, to avoid negative impact to the business.