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# Desktop Systems Specialist

- **Company:** Everforth Apex
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Outlook, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Network Connections, Office Suite, Remote Access Technology, TCP/IP, User Environment Management, Wi-Fi Technology, Connectivity Problems, Office365, Microsoft InTune, User Administration, Servicenow, User Accounts
- **Published:** October 22, 2026
- **Apply:** https://www.dice.com/job-detail/34558f51-a45a-4cbb-9a70-a8b723422ad3

## About the Role

* 2-5+ years of Desktop Support, IT Support, Technical Support, or End User Computing experience.
 * Strong experience supporting Windows 10/11 environments.
 * Experience with Microsoft 365 (Outlook, Teams, OneDrive, Office applications).
 * Experience working in a ticketing system such as ServiceNow.
 * Knowledge of Active Directory, user administration, and password/access management.
 * Experience troubleshooting hardware, software, networking, and peripheral issues.
 * Strong customer service and communication skills with both technical and non-technical users.
 * Understanding of endpoint management, asset tracking, and operational processes.
 * Ability to prioritize and manage multiple support requests in a fast-paced environment.

Preferred Qualifications

 * Experience with Intune, SCCM/MECM, or other endpoint management tools.
 * Experience supporting mobile devices (iOS and Android).
 * Basic networking knowledge including DNS, DHCP, VPN, TCP/IP, and Wi-Fi troubleshooting.
 * Experience in enterprise or large corporate environments.
 * CompTIA A+, Microsoft, or other relevant technical certifications.

Top Skills / Must-Haves

 * Customer Service & End User Support
 * Technical Troubleshooting (Windows, Hardware, Microsoft 365)
 * ServiceNow Ticket Management
 * Active Directory User Administration
 * Asset Management & Operational Compliance
 * Communication Skills
 * Onsite Desktop Support Experience

## Description

We are seeking a Desktop Systems Specialist to provide hands-on technical support for end users across a corporate environment. This role is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues while delivering excellent customer service. The ideal candidate combines strong technical troubleshooting skills with a customer-first mindset and the ability to support both onsite and remote users., * Provide desktop, laptop, mobile device, and peripheral support for end users.

 * Diagnose and resolve hardware, software, operating system, and network connectivity issues.
 * Install, configure, image, deploy, and maintain Windows workstations and related equipment.
 * Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
 * Provision, manage, and troubleshoot user accounts, permissions, and access issues through Active Directory and related systems.
 * Track, document, and resolve incidents, requests, and changes using ServiceNow.
 * Maintain inventory accuracy and lifecycle management of IT assets, including device deployment, returns, and replacements.
 * Support printer, conference room, VPN, and remote access technologies.
 * Execute workstation moves, adds, changes, and hardware refresh initiatives.
 * Follow IT security, compliance, and operational procedures to ensure a secure and compliant environment.
 * Escalate complex technical issues to engineering or infrastructure teams as needed.
 * Create and maintain technical documentation, knowledge base articles, and user guides.
 * Provide technical guidance and training to employees on supported technologies and best practices.