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# IT Support Representative

- **Company:** Echo Global Logistics
- **Location:** York, PA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Desktop Computing, Windows Search, Windows Servers, Office Suite, Microsoft InTune, Laptops
- **Published:** October 22, 2026
- **Apply:** https://startup.jobs/intern-enterprise-site-support-echo-global-logistics-inc-10526041

## About the Role

The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus., The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include:

DESIRED TECHNICAL SKILLS

Working knowledge of Microsoft Windows desktop systems.

Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.

Working knowledge of Azure hosted environments, and Entra (AzureAD) as well as legacy Active Directory and Windows server technologies.

Ability to absorb and retain information quickly.

Strong attention to detail.

Prior Help desk experience is a plus.

Working knowledge of Microsoft Intune is a plus.

PEOPLE SKILLS

The ability to present information in a user-friendly language.

Exceptional customer service skills.

Experience working in a team-oriented collaborative environment.

Strong interpersonal, verbal, and written communication skills.

Excellent telephone communication skills., The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include:

DESIRED TECHNICAL SKILLS

 * Working knowledge of Microsoft Windows desktop systems.
 * Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.
 * Working knowledge of Azure hosted environments, and Entra (AzureAD) as well as legacy Active Directory and Windows server technologies.
 * Ability to absorb and retain information quickly.
 * Strong attention to detail.
 * Prior Help desk experience is a plus.
 * Working knowledge of Microsoft Intune is a plus.

PEOPLE SKILLS

 * The ability to present information in a user-friendly language.
 * Exceptional customer service skills.
 * Experience working in a team-oriented collaborative environment.
 * Strong interpersonal, verbal, and written communication skills.
 * Excellent telephone communication skills.

## Description

Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.

Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.

Effectively communicate status of reported problems to all necessary parties.

Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.

Develops action plans for self; Looks for and takes advantage of opportunities for improvement.

Documents troubleshooting steps, communications, and resolution details in tickets for future review., Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.

 * Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.
 * Effectively communicate status of reported problems to all necessary parties.
 * Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
 * Develops action plans for self; Looks for and takes advantage of opportunities for improvement.
 * Documents troubleshooting steps, communications, and resolution details in tickets for future review.