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# Senior Desktop Support Engineer

- **Company:** Hygiena LLC
- **Location:** Camarillo, CA, United States
- **Experience:** Expert
- **Salary:** $72,800.0 - $87,360.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Cloud Computing, Collaborative Software, CompTIA Network+, CompTIA Security+, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Subnetting, Virtual Private Networks (VPN), Microsoft Office, Network Connections, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Software Deployment, Transmission Control Protocol (TCP), Wide Area Networks, Peripherals, Microsoft InTune, Azure Security Center, Information Technology, Deployment Automation, 3-tier Architectures, Windows Client
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/c4a4464a-a8e3-4d55-bd52-89ec86e0ea25/senior-desktop-support-engineer

## About the Role

Required:

 * Education / Experience: Bachelor's degree in Information Technology, Computer Science, or a related technical field (or equivalent hands-on experience).
 * Work Experience:
 + Minimum of 5+ years of hands-on experience in enterprise IT desktop support, systems administration, or endpoint engineering.
 + Proven experience configuring, managing, and troubleshooting Microsoft Intune and Windows Autopilot in a cloud or hybrid environment.
 + Strong expertise supporting Windows 10/11, Office 365, and Microsoft Entra ID (formerly Azure AD).
 * Automation: Proficiency in PowerShell scripting for endpoint management, automated software distribution, and administrative tasks.
 * Security: Hands-on experience with endpoint detection and response tools (e.g., Microsoft Defender for Endpoint).
 * Network & Systems Awareness: Solid working knowledge of Active Directory, Group Policy (GPO), TCP/IP networking, DNS, DHCP, and VPN configurations.

Preferred:

 * Certifications (Highly Preferred):
 + Microsoft Certified: Endpoint Administrator Associate (MD-102)
 + CompTIA Network+ and/or CompTIA Security+
 * Experience operating within a global, multi-site LAN/WAN architecture., * Strong leadership and mentoring capabilities with a service-oriented mindset.
 * Exceptional analytical and root-cause problem-solving skills.
 * Outstanding communication skills (written and verbal), capable of engaging effectively with executive leadership, non-technical staff, and vendor partners.
 * Excellent adaptability in a fast-paced environment with the flexibility to manage competing project priorities.
 * Ability to exercise independent judgment, initiative, and discretion in critical technical situations.

Why you'll want to join our team:

Teamwork as a core value.

## Description

* Endpoint Management & Operations: Oversees the lifecycle, configuration, and security of enterprise endpoint devices (Windows 10/11, macOS, mobile endpoints, and peripherals). Leads zero-touch deployment and policy enforcement using Microsoft Intune and Windows Autopilot.
 * Tier 3 Escalations & Technical Leadership: Serves as the senior technical escalation point for Tier 1 and Tier 2 Service Desk staff. Diagnoses and resolves complex OS, hardware, network connectivity, and application issues efficiently.
 * Process Automation: Writes, tests, and maintains intermediate-to-advanced PowerShell scripts to automate software deployments, routine administrative tasks, device configuration, and system remediations.
 * Security & Compliance Collaboration: Partners with Security and Infrastructure teams to maintain endpoint security hygiene, manage Microsoft Defender for Endpoint (EDR) policies, execute vulnerability remediations, and enforce Conditional Access policies via Entra ID.
 * Systems Infrastructure & Support: Supports enterprise communication and collaboration platforms including Office 365 (Exchange, Teams, SharePoint) and basic LAN/WAN networking components (DNS, DHCP, VPNs, subnets).
 * Inventory & Asset Lifecycle: Manages asset tracking, device lifecycle refreshes, hardware procurement planning, and standardized image maintenance across the organization.
 * Documentation & Continuous Improvement: Creates and maintains comprehensive technical artifacts, standard operating procedures (SOPs), and end-user knowledge base articles. Standardizes support workflows to improve overall service desk efficiency.