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# IT Helpdesk Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Oshkosh, WI, United States
- **Experience:** Starter
- **Salary:** $37,440.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Identity and Access Management, Issue Tracking Systems, Microsoft Software, Office Suite, SAP (Applications), Enterprise Software Applications, Peripherals, Computer Equipment, Servicenow, User Accounts
- **Published:** October 22, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/oshkosh/2b829c50-a3ba-41d9-916f-ab9cdfcf93bb

## About the Role

Microsoft 365
Prioritization
Problem Solving
Microsoft Teams
Customer Service
Active Directory
SAP Applications
Technical Issues
Microsoft Outlook
Technical Support
Help Desk Support
Computer Hardware
Business Valuation
Willingness To Learn
Technical Assistance
Full Stack Development
Service-Level Agreement
Business Transformation
Identity And Access Management
Troubleshooting (Problem Solving)

At least 1 year, The Help Desk Analyst will be responsible for resolving technical issues, fulfilling access requests, and providing first-level support for hardware, software, and business applications. The ideal candidate will have a strong customer service mindset, a willingness to learn, and foundational experience with Microsoft 365 and Active Directory., * 1+ years of Help Desk, Service Desk, Technical Support, or related IT support experience.

 * Basic understanding of Microsoft 365 administration and end-user support.
 * Experience working with or supporting Active Directory user accounts.
 * Familiarity with ticketing systems such as ServiceNow.
 * Strong troubleshooting and problem-solving skills.
 * Excellent verbal and written communication abilities.
 * Strong customer service focus with the ability to support users of varying technical skill levels.
 * Ability to prioritize multiple requests in a fast-paced environment., * Experience supporting users in an enterprise or corporate environment.
 * Exposure to SAP or other enterprise applications.
 * Familiarity with Windows operating systems and PC hardware troubleshooting.
 * Technical certifications such as CompTIA A+, Microsoft Fundamentals, or related credentials.
 * Recent graduates with relevant internships, coursework, or hands-on technical experience are encouraged to apply., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking a motivated Help Desk Analyst to join our IT support team and provide exceptional technical assistance to end users in a fast-paced enterprise environment. This is an excellent opportunity for an entry-level IT professional looking to gain hands-on experience supporting a global organization while developing skills across Microsoft technologies, identity management, and enterprise applications., * Provide first-line technical support via phone, email, chat, and ticketing systems.

 * Respond to and resolve incidents and service requests logged through ServiceNow.
 * Troubleshoot Microsoft 365 issues, including Outlook, Teams, OneDrive, and other Office applications.
 * Perform user account administration within Active Directory, including password resets, account unlocks, and group membership management.
 * Process and fulfill user access requests while maintaining security and compliance standards.
 * Support hardware and software break/fix issues for desktops, laptops, and peripherals.
 * Troubleshoot connectivity, login, and application-related issues.
 * Provide support for SAP-related incidents and escalate complex issues when necessary.
 * Accurately document troubleshooting steps, resolutions, and ticket updates within ServiceNow.
 * Follow established support procedures, service level agreements (SLAs), and escalation paths.
 * Collaborate with infrastructure, application, and security teams to resolve issues efficiently.
 * Assist users during ongoing Microsoft 365 migrations and technology transformation initiatives., * Resolves end-user issues quickly while maintaining a high level of customer satisfaction.
 * Accurately manages and documents support tickets within ServiceNow.
 * Effectively supports Microsoft 365 and Active Directory-related requests.
 * Demonstrates strong troubleshooting skills and continuous technical growth.
 * Contributes to a positive user experience and efficient IT support operation.