> Markdown version of [/jobs/ext/3876598-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/3876598-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist

- **Company:** Wholesale Distributing Co.
- **Location:** Fort Lauderdale, FL, United States
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Information Technology
- **Published:** October 22, 2026
- **Apply:** https://www.juju.com/job/13_fd8fe1b4

## About the Role

* Formal education in Information Technology, Electronics, Electrical Technology, Mechanical Technology, or related technical fields.
 * Basic understanding of electrical concepts and electronic systems.
 * Knowledge of mechanical functions and troubleshooting techniques.
 * Strong analytical and problem-solving skills.
 * Effective verbal and written communication skills.
 * Proficiency in standard computer applications and technical documentation., * Knowledge of the operation and functionality of Fuel Management Systems (FMS).
 * Previous experience in technical support, product service, warranty administration, or related technical fields.
 * Familiarity with quality management processes and documentation.

Working Conditions

 * Office-based environment with occasional interaction with products, equipment, and testing devices.
 * May require occasional travel for training, customer support, or product evaluation.
 * Must be able to occasionally lift and move products, equipment, and materials weighing up to 80 pounds, with or without reasonable accommodation.

## Description

The Technical Support Specialist is responsible for providing technical support and troubleshooting assistance related to the company's electrical, electronic, mechanical, and hydraulic products. This role serves as a key resource for customers and internal teams, ensuring timely resolution of technical issues while maintaining accurate documentation of quality and warranty-related activities., * Provide technical support on electrical, electronic, and mechanical aspects of company products.

 * Diagnose and resolve product-related technical issues through phone, email, and other communication channels.
 * Process, investigate, and document Quality Notifications in accordance with company procedures.
 * Evaluate, process, and document product warranty claims.
 * Maintain accurate records of technical support activities, quality notifications, and warranty transactions.
 * Collaborate with engineering, quality, sales, and service teams to resolve product issues and improve customer satisfaction.
 * Assist in identifying recurring product concerns and recommending corrective actions.
 * Support internal IT systems as needed.
 * Perform additional duties and special projects assigned by the supervisor., * Reports directly to the Technical Support Supervisor or designated manager.
 * Works closely with Quality, Engineering, Sales, Service, and Operations teams to support product performance and customer satisfaction.