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# Software Support Specialist

- **Company:** CAN/AM TECHNOLOGIES, INC.
- **Location:** Littleton, CO, United States
- **Experience:** Experienced
- **Salary:** $55,000.0
- **Contract:** Permanent contract
- **Skills:** .NET Framework, Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, JIRA, Software as a Service, Distributed Systems, SQL Databases, Web Applications, Zendesk
- **Published:** October 22, 2026
- **Apply:** https://www.juju.com/job/13_dab0b79f

## About the Role

We are looking for a persistent, collaborative troubleshooter who learns quickly and communicates clearly and effectively.

 * Knowledge: General web application hosting and functionality, how configurable software behaves, troubleshooting complex and distributed systems, API basics, basic to intermediate SQL.
 * Experience: 2+ years supporting a configurable software product, utilizing automated tools, including AI, to drive efficiency and ensure consistency when serving stakeholders.
 * Skills and Abilities: Explain technical findings to non-technical client staff; hold a live queue without losing open items; be responsive to changing priorities and tasks; communicate clearly and professionally; reason about an unfamiliar configuration surface; review logs and other data to establish the root cause of problems and confirm a fix.
 * Nice to have (not required): Teller configuration, AWS, Zendesk, JIRA, .NET, automated support tooling.

## Description

As a Software Support Specialist at Can/Am, you own the front line for client-reported issues in Teller, our SaaS platform used by city and county governments across North America.

You will respond to questions and problems reported by our clients, ranging from simple configuration updates to research and resolution of more complex issues and data fixes. You are responsible for understanding each issue and either resolving it or documenting and triaging it to the appropriate resource, all while meeting SLAs and keeping the client informed.

You will report to the Client Support Lead. This is a hybrid position based in our Denver, Colorado office.