> Markdown version of [/jobs/ext/3877902-trading-application-support](https://www.wearedevelopers.com/jobs/ext/3877902-trading-application-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Trading Application support - **Company:** REC Solutions Ltd - **Location:** London, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Bash Shell, Relational Databases, Financial Information EXchange, Python (Programming Language), Microsoft Office, Networking Basics, Reference Data, SQL Databases, Telnet, Scripting, Grafana, Git, Atlassian Tools - **Published:** October 23, 2026 - **Apply:** https://www.totaljobs.com/job/software-supporter/rec-solutions-limited-job108226619 ## About the Role Required Skills/Experience Essential - Trading Application support (FIX Protocol / Unix / Linux / SQL) * Degree level qualification and/or 3+ years of experience * Proficient with Microsoft Excel and other Microsoft Office products * Prior experience in operation or technical support role * Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience * Confidence to take inbound calls and make outbound calls * Experience with FIX Protocol * Exposure to UK and EU equity markets including understanding of trade lifecycle * Ability to write SQL queries and a strong understanding of relational databases * Experience using Unix/Linux servers * Previous use of GIT version control or similar * Scripting experience e.g. bash/shell, python or similar Desirable - Trading Application support (FIX Protocol / Unix / Linux / SQL) * Experience with Binary Protocols * Dashboard creation in Grafana * Previous experience with Atlassian product suite * Basic networking concepts and troubleshooting - TCP/UDP, telnet, IP, Ports etc * Fluent Spanish speaker Personal Characteristics * Effective communicator * Attention to detail, numerate, self-motivated * Excellent team player, able to work on own initiative * Interest in financial markets and the requirements to operate effectively in a highly regulated environment ## Description * The primary responsibilities of the Trading Application Support Analyst will be maintaining, and running the client exchange platforms. * My client is a growing business and this list of exchanges which the Exchange Operations Team supports may grow in the future. * The operations team currently work a weekly shift rota covering the hours 07:00-18:00. * There may also be some evening and weekend work. Responsibilities and Duties - Trading Application support (FIX Protocol / Unix / Linux / SQL) * Responsible, along with other operational team members, for the day-to-day running and maintenance of the platforms. * Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person. * Maintain a high degree of customer service for all support queries * Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation * Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms. * Maintain and enhance knowledge base and documentation. * Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms * Raise and deploy changes to support the day to day running of multiple exchange platforms. * Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified * Ensure processes are streamlined * Ensure process maps are followed to reduce risk. * Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development.