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# IT Support Engineer

- **Company:** VIQU Ltd
- **Location:** Salford, UK
- **Salary:** £12,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Office, Microsoft Software, Network Connections, Office365, Microsoft InTune, Information Technology
- **Published:** October 23, 2026
- **Apply:** https://www.totaljobs.com/job/it-support/viqu-it-recruitment-job108227129

## About the Role

* Must have experience troubleshooting and repairing hardware issues.
 * Must understand Windows 10/11 operating system - Administration and support
 * Microsoft Stack including Office 365 and Intune - Administration and support
 * Active Directory - Administration and management
 * Using ticketing system to respond to portal requests - User support
 * Experience in a creative environment within the Gaming / Film / TV sector is very desirable.

## Description

* Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network.
 * Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
 * Own hardware incidents from diagnosis through repair or replacement.
 * Own the process end to end with Joiners Movers Leavers within the business.
 * Diagnose and resolve network connectivity and troubleshooting issues.
 * Contribute to technology updates and develop ITIL best practices.
 * Providing support with additional IT projects.