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# UX Writer II - Loyalty and Commercial Incentives

- **Company:** Booking.com
- **Location:** Amsterdam, Netherlands (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Analytics, Marketplace
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d7713c51a7ffcba3

## About the Role

* You have a minimum 3 years relevant experience in UX Writing - this includes past experience working in e-commerce or data-driven product teams
 * You have a native level fluency in English
 * You have a portfolio that demonstrates your UX writing experience
 * You have experience writing for complex, multi-touchpoint systems such as loyalty programmes, membership products, or lifecycle-driven experiences
 * You bring a marketing or creative background, with a strong feel for tone of voice, brand storytelling, and persuasive writing
 * You're comfortable applying behavioural and psychological principles - such as motivation, loss aversion, or reward framing - to shape how users perceive and engage with products
 * You're a passionate advocate for users, dedicated to the craft of writing and creating engaging user experiences
 * You write copy that is intuitive, futureproof and scalable
 * You are technically savvy, with an understanding of experimentation and deriving data and insights from quantitative and qualitative research
 * You have a can-do attitude and work well independently and in a team
 * You're self-driven and take ownership of your ideas to solve challenging problems in an evolving environment
 * You thrive on feedback, responding with creative thinking and iterations
 * You enjoy working with people of diverse backgrounds, cultures and disciplines
 * You are a strong communicator with an eye for detail
 * You are able to prioritise multiple projects and stakeholders

## Description

You'd be embedded across multiple product teams, collaborating closely with PMs, PMMs, and UX designers. Some weeks you'll be deep in strategic messaging frameworks; others you'll be moving quickly on smaller requests or flows.

Our mission is to deliver the best value and easiest travel experience for our customers. You'll have the opportunity to create products used by millions of travellers and partners around the globe across different platforms, from web to app.

In this role, you'll partner directly with highly iterative product teams, while enjoying the support, community and resources of a large, experienced UX organisation made up of nearly 200 writers, designers and researchers. You'll report to the UX Writing Manager for your area who will support you in your growth and development.

UX Writers at Booking.com write clear and concise quality messaging that considers the end-to-end user experience. You need to be an excellent communicator and collaborator - we work in a dynamic and diverse environment where inclusivity, openness and humility are key. Almost everything you write will be translated into 44+ languages and dialects, and you'll need to work closely with peers and stakeholders like Marketing, Brand and Legal to deliver at velocity and scale.

To learn more about working as a UX Writer at Booking.com check out B.Writes, our Medium publication.

Please apply with your English CV and link your portfolio or writing samples. Samples should include UX/product writing work specifying your role and clearly defining problems, solutions and your UX processes., * Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics

 * Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences
 * Use qualitative and quantitative data, as well as key business metrics to measure the impact of your work and transform those insights into new iterations
 * Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines
 * Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and execute business strategy through your writing