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# 2nd Line Support Engineer - Deansgate, Manchester, 35k

- **Company:** Langley James
- **Location:** Manchester, UK
- **Salary:** £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Cloud Computing, System Configuration, Desktop Computing, Microsoft SharePoint, Peripherals, Microsoft InTune, Laptops, 3-tier Architectures
- **Published:** October 23, 2026
- **Apply:** https://www.totaljobs.com/job/tier-ii-support-engineer/langley-james-limited-job108228224

## About the Role

This is a great opportunity for an ambitious Service Desk Engineer to take real ownership of support within an enterprise-scale environment. You will join an experienced, collaborative IT team with clear scope to grow your technical skills. Day to day, the work combines cloud and on-premises support, device management, onboarding and project involvement across multiple UK offices., You will bring previous Service Desk or Helpdesk experience in an enterprise environment supporting 800+ users. You will also have a solid grounding in Microsoft 365 and Windows 11 support, and confidence troubleshooting hardware, software and connectivity issues. Strong customer service, organisation and problem-solving skills are essential, along with a genuine willingness to learn. You must be happy to travel to offices across the UK when required.

## Description

As an IT Service Desk Engineer, you will be a first point of contact for IT incidents and service requests. You will take ownership from triage through to resolution, across a hybrid Microsoft 365, Intune, Active Directory and Windows 11 environment.

Your day-to-day responsibilities will include:

 * Triaging, prioritising and resolving incidents and service requests in line with agreed SLAs.
 * Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint, plus user account administration, password resets and access requests across M365 and Active Directory.
 * Provisioning, configuring and troubleshooting devices using Microsoft Intune, and supporting Windows 11 laptops, desktops, printers, mobiles and peripherals.
 * Supporting hybrid on-premises and cloud infrastructure, and escalating complex incidents to Tier 3 with clear diagnostics.
 * Managing onboarding and offboarding, office visits, desk moves and equipment installations.
 * Maintaining accurate ticket records and contributing to knowledge base articles and user guides.