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# Housing Application Coordinator

- **Company:** Progress Housing Group LTD
- **Location:** Leyland, UK (Remote available)
- **Salary:** £30,242.0 - £31,308.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Office, Information Technology
- **Published:** October 23, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5939081437

## About the Role

* Experience working in a customer-focused administrative environment.
 * Excellent verbal and written communication skills.
 * Strong customer service skills with a friendly, professional approach.
 * Excellent attention to detail and ability to manage competing priorities.
 * Ability to use IT systems, including Microsoft Office, to maintain accurate records and support service delivery.

Desirable

 * Chartered Institute of Housing qualification or willingness to work towards one.
 * Knowledge of housing or homelessness legislation and good practice.
 * Experience working within the social housing sector.
 * Experience contributing to projects and service improvement activities.

## Description

* You'll play a vital role in helping people access housing by supporting the delivery of our choice-based lettings service and ensuring applications are assessed fairly, accurately and efficiently.

 * Working with customers, local authority partners and internal teams, you'll manage housing applications, verify information, assess housing needs and provide advice and support throughout the application process.

 * You'll be the organisational lead for choice-based lettings operations, helping to ensure our service remains accessible, responsive and customer-focused while supporting service improvements and best practice.

 * You'll support reviews, appeals and mutual exchange activity, helping customers explore their housing options while maintaining accurate records and ensuring compliance with our Allocations Policy.

 * This is an excellent opportunity for someone who enjoys combining customer service, administration and problem-solving skills in a role that has a direct impact on people's housing journeys and future opportunities.