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# Support Engineer - Key Accounts Tech

- **Company:** Babble Cloud
- **Location:** Burton upon Trent, United Kingdom
- **Salary:** £40,150
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Microsoft Azure, Microsoft Online Services, Computer Networks, Desktop Computing, Microsoft Desktop Optimization Pack, Hyper-V, Virtualization Technology, Peripherals, Laptops, Network Server, Server Operating Systems & Platforms, Vmware
- **Published:** October 23, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5938852654

## About the Role

* Excellent understanding of Microsoft 365 services, including administration and troubleshooting.
 * Excellent understanding of Microsoft desktop and server operating systems, including troubleshooting.
 * Experience with Microsoft Azure.
 * Antivirus management - deployment, configuration, and troubleshooting.
 * Experience working with business networks and troubleshooting issues.
 * Experience troubleshooting hardware, including laptops, desktops, servers, peripherals, and other IT equipment.
 * Email protection solutions.
 * Virtualisation technologies (Hyper-V, VMware) - desirable.
 * Backup and Disaster Recovery - desirable.
 * Scripting and automation - desirable.

What else looks good for this role:

 * Friendly and confident, with the ability to liaise comfortably with end users at all levels, both internal and external.
 * Strong written and verbal communication skills.
 * Excellent technical and troubleshooting skills.
 * High attention to detail when documenting and resolving issues.
 * A proactive, determined, and persistent approach to problem-solving.
 * Ability to work both independently and as part of a team.
 * Eagerness to learn, including researching faults and referring to documentation when required.

## Description

Operating predominantly as a desk-based technician, you will provide world-class service and support to clients and colleagues. This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks.

Accountabilities and Deliverables:

 * Ensure customer calls are promptly attended to, providing efficient and effective support.
 * Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented.
 * Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs.
 * Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime.
 * Complete and update technical documentation.
 * Mentor and train colleagues.