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# Head of Digital Operations

- **Company:** Spectrum IT Recruitment
- **Location:** Chilworth, UK
- **Experience:** Expert
- **Salary:** £60,000.0 - £65,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Web Development, Operational Systems
- **Published:** October 23, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5937799677

## About the Role

* Senior operations experience in digital services, telecoms, or a related service business
 * Evidence of improving processes and leading teams through change
 * Commercial judgement, strong project management skills, and a customer-focused approach
 * Familiarity with web development, SEO/PPC, or VoIP is useful

## Description

* Lead operations across digital services, telecoms, and customer support
 * Simplify processes and improve handovers, service quality, and efficiency
 * Build the teams, accountability, and operational structure needed to support growth
 * Work with the CEO and CTO to bring service delivery and customer support together
 * Improve workflows, develop team leaders, introduce better performance measures, and support technology projects

Technologies:

 * CTO
 * Support
 * Marketing
 * Web