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# Support Microsoft 365 Engineer

- **Company:** Axpo Group
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Audit Trail, Windows PowerShell, Microsoft SharePoint, Microsoft Power Automate, Microsoft InTune, Information Technology
- **Published:** October 23, 2026
- **Apply:** https://www.adzuna.es/details/5938524934

## About the Role

* University degree in business informatics, computer science or equivalent professional experience
 * 5+ years in IT support, application or infrastructure support, including solid hands-on experience with Microsoft 365 in an enterprise environment
 * Strong, practical knowledge of Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, Purview and related identity/security concepts
 * Experience leading structured troubleshooting and problem-management processes, with a methodical, improvement-driven mindset
 * Confident with PowerShell - ideally complemented by Microsoft Graph, Power Automate or similar automation tools
 * Fluent in English and comfortable communicating with stakeholders at all levels; even if you don't tick every box, we look forward to your application

## Description

* Own expert-level administration and troubleshooting across the M365 stack - Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, Purview and Defender-related controls
 * Act as senior escalation point for complex, high-impact incidents, driving them to resolution together with technical teams, vendors and Microsoft support
 * Lead root-cause investigations using message traces, audit logs, diagnostics and PowerShell, distinguishing symptoms from underlying causes
 * Drive problem management: analyze ticket trends and recurring issues, define corrective actions, and track them until measurable improvement is achieved
 * Design and maintain automations, self-service tools and diagnostic scripts that reduce avoidable manual support effort
 * Coach 1st-level colleagues and create knowledge-base articles, runbooks and troubleshooting guides that raise resolution quality across the team, You'll join a collaborative, international IT team that values ownership, continuous improvement and open exchange. We support each other across borders and welcome every perspective that helps us deliver a better service.