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# IT Support Technician | 1st & 2nd Line

- **Company:** Placr Recruitment Ltd
- **Location:** Aldershot, UK
- **Salary:** £30,000.0 - £38,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Multi-Factor Authentication, Microsoft SharePoint, Windows Desktop, User Accounts
- **Published:** October 23, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-technician-1st-and-2nd-line-engineer/placr-recruitment-ltd-job108225329

## About the Role

You don't need to know everything on day one. You do need IT support experience, a confident telephone manner and the drive to take ownership of a problem.Good with technology? Even better with people? Let's talk.

If you enjoy getting to the bottom of IT problems and helping people get back to work, this could be your next move., You don't need to know everything on day one. You do need IT support experience, a confident telephone manner and the drive to take ownership of a problem., Good with technology? Even better with people? Let's talk. If you enjoy getting to the bottom of IT problems and helping people get back to work, this could be your next move. You don't need to know everything on day one.

## Description

* Dive into a variety of tech challenges and tackle them head-on with confidence
 * Be the superhero that swoops in with professional solutions whenever our business customers need a hand
 * Grow your technical skills every day while working side-by-side with a team of seasoned pros

Profile

What you'll be doing

 * Providing 1st and 2nd line support by phone, through the service desk and occasionally at customer sites.
 * Troubleshooting Windows, hardware, software and connectivity issues.
 * Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
 * Helping with user accounts, permissions, passwords and multi-factor authentication.
 * Keeping tickets updated and customers informed.
 * Getting involved in customer onboarding, device setup and technical projects.