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# 2nd Line Support Engineer

- **Company:** Candour Solutions LTD
- **Location:** Chester, UK
- **Experience:** Expert
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Servers, TCP/IP, Transmission Control Protocol (TCP), Wi-Fi Technology, Network Routers, Firewalls (Computer Science), Network Server, User Accounts
- **Published:** October 23, 2026
- **Apply:** https://www.reed.co.uk/jobs/2nd-line-support-engineer/57488381

## About the Role

* Experience in an IT support role, ideally at 2nd line level.
 * Good knowledge of Windows, Microsoft 365 and Windows Server.
 * Understanding of Active Directory and Entra ID.
 * Knowledge of networking, including DNS, DHCP, TCP/IP and VPNs.
 * Experience troubleshooting hardware and connectivity issues.
 * Good communication and problem-solving skills.
 * The ability to work independently and as part of a team.
 * A full UK driving licence and willingness to travel to customer sites., * Active Directory (Line)
 * Communication Skills (Key)
 * Microsoft Azure (Line)
 * Microsoft Office (Entry)
 * Microsoft Windows OS (Win)
 * Networking Skills (Wan)
 * Problem Solving (Process)
 * Technical Support (IT)
 * User Experience & Management
 * Windows Server Administration (Tcp)

## Description

* Provide 2nd line support and resolve technical issues.
 * Troubleshoot Windows, Microsoft 365, servers and user accounts.
 * Diagnose network issues involving firewalls, switches, routers and Wi-Fi.
 * Install and configure computers, servers and network equipment.
 * Visit customer sites to carry out repairs, upgrades and installations.
 * Support new customer setups, migrations and infrastructure projects.
 * Work with the wider technical team to resolve more complex issues.
 * Keep support tickets and technical documentation up to date.
 * Provide friendly and effective customer service., Role: 2nd Line Support Engineer