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# 2nd Line EUC Support Engineer - Contract

- **Company:** GCS Ltd
- **Location:** London, UK
- **Salary:** £45,321.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Packaging, Application Testing, Business Software, Configuration Management, Microsoft Office, System Center Configuration Manager, Citrix Systems, Software Deployment, Windows Desktop, Software Troubleshooting, Servicenow, Windows Client
- **Published:** October 23, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5937799794

## About the Role

* Previous experience in a Level 2 Desktop, EUC, or Application Support role
 * Strong troubleshooting and root cause analysis skills
 * Experience supporting Windows desktop environments within enterprise organisations
 * Knowledge of Windows 10 and Windows 11, Active Directory, SCCM / Microsoft Configuration Manager, Citrix and/or VDI environments, and Microsoft Office 365
 * Experience using ServiceNow or similar ITSM platforms
 * Understanding of software deployment and endpoint support processes
 * Ability to manage multiple priorities in a fast-paced project environment
 * Excellent communication and customer-facing skills
 * Experience supporting Windows 11 migration projects (desirable)
 * Device refresh or hardware deployment experience (desirable)
 * Application testing and validation experience (desirable)
 * Experience within highly regulated or large-scale enterprise environments (desirable)
 * ITIL Foundation certification (desirable)

## Description

* Provide Level 2 support for end-user devices and business applications
 * Support device migration, deployment, and onboarding activities
 * Assist with application packaging, readiness assessments, testing, and validation
 * Troubleshoot application compatibility, performance, and user access issues
 * Support software installations, upgrades, and deployment activities
 * Work closely with deployment teams during migration and cutover periods
 * Manage incidents, service requests, and change activities in line with ITIL processes
 * Escalate complex issues to specialist Level 3 teams where required
 * Maintain accurate support documentation, knowledge articles, and ticket updates
 * Assist with endpoint refresh and hardware replacement programmes
 * Coordinate with business users to support testing and user acceptance activities
 * Identify recurring issues and contribute to continuous service improvement initiatives
 * Liaise with third-party vendors and support partners as needed

Technologies:

 * Active Directory
 * Citrix
 * Hardware
 * Support
 * ITIL
 * ITSM
 * Office 365
 * ServiceNow
 * Windows