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# ServiceNow Architect - TSOM

- **Company:** Intelligent Steps
- **Location:** London, UK
- **Salary:** £96,685.0
- **Contract:** Temporary contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Configuration Management Databases, Monitoring of Systems, Simple Object Access Protocol (SOAP), Operational Systems, Network Server, Servicenow
- **Published:** October 23, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5937799765

## About the Role

* Strong ServiceNow architecture experience, including practical TSOM implementation experience
 * Hands-on JavaScript development, ServiceNow configuration, and REST/SOAP integrations
 * Understanding of telecom operations, service assurance, and CMDB/CSDM
 * Experience with TM Forum APIs, IntegrationHub, or MID Servers is beneficial

## Description

* Design and implement TSOM solutions covering event ingestion, alarm correlation, and service impact analysis
 * Integrate ServiceNow with telecom monitoring and operational systems
 * Define CMDB/CSDM service models to support service visibility and impact assessment
 * Guide developers, review technical designs, and resolve delivery challenges

Technologies:

 * Architect
 * CMDB
 * Support
 * JavaScript
 * REST
 * SOAP
 * ServiceNow, We are seeking a ServiceNow Architect to lead solution design and contribute directly to configuration, development, and integration, helping improve telecom service monitoring and assurance. This is a six-month contract for a long-term project, offered outside IR35 with hybrid working.