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# Maintenance & Helpdesk Coordinator

- **Company:** Pinnacle Group
- **Location:** Gildersome, UK
- **Salary:** £26,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Computer-Aided Facility Management, Databases, Microsoft PowerPoint, Microsoft SharePoint, Enterprise Software Applications
- **Published:** October 23, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6adb139ecde5c8a238bccea0/apply

## About the Role

* Experience withPlanned Preventative Maintenance (PPM) schedules and reactive maintenance work management
 * Demonstrate a track record as a Facilities Management Helpdesk Operator with commitment to customer service.
 * Confident and professional communicator with the ability to manage multiple stakeholders simultaneously.
 * Strong organisational skills and high attention to detail, with the ability to manage competing priorities and deadlines effectively.
 * Excellent organisational skills and attention to detail are required, along with decision-making and problem-solving.
 * Experienced in the operation of a software package, i.e. Evolution.
 * Proficient inExcel, Word and PowerPoint
 * Self-managing and able to work on own initiative.

## Description

Pinnacle Group is looking for a highly organised, customer-focused Maintenance & Helpdesk Coordinator to take ownership of Planned Preventative Maintenance (PPM) schedules and reactive maintenance across multiple contracts. You will work alongside our Total FM Team based at Dartstone West Industrial Estate,Morley, LS27.

Our Total Facilities Management team delivers integrated asset management and maintenance services across education, leisure, corporate, health and residential sectors. We focus on keeping facilities running smoothly, safely, and efficiently - helping our clients create spaces that work for everyone.

You will ensure all maintenance tasks are completed within agreed service level agreements (SLAs), accurately manage remedial actions, maintain supporting documentation, and provide exceptional helpdesk support. As the first point of contact for clients, tenants, contractors, and colleagues, you will play a key role in delivering an efficient and professional facilities management service across multiple contracts.

You will need excellent communication skills, a friendly demeanour, and the ability to work efficiently under pressure.

We are offering a Full-TimeContract 37 ½ hr per week, office-based, working

Monday to Friday, 8 am -

4.30 pm.

If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you., * Act as the first point of contact for all incoming enquiries from clients, tenants and internal colleagues.

 * Accurately log and manage maintenance requests through the CAFM database.
 * Coordinate and oversee Planned Preventative Maintenance (PPM) schedules and reactive maintenance work.
 * Raise remedial works following PPM visits and ensure all relevant documentation is recorded and linked appropriately.
 * Monitor SLAs and ensure all jobs are completed within agreed response and rectification times.
 * Produce and distribute weekly reports on outstanding and any overdue PPM's
 * Track progress of maintenance works and escalate overdue jobs in accordance with established procedures.
 * Allocate work orders to internal/ external contractors
 * Maintain accurate records and documentation, including SharePoint updates.
 * Undertake general administrative duties and provide additional support to the wider team where needed.
 * Support the Helpdesk function as required across multiple contracts. Any other reasonable duties requested by the line manager