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# Tech Support Engineer

- **Company:** Ap Education
- **Location:** Harlow, UK
- **Experience:** Expert
- **Salary:** £38,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, Google Analytics, Hyper-V, Virtual Private Networks (VPN), Local Area Networks, Windows Servers, Network Architecture, Routing, Firewall Policy Management, Security Support Provider Interface, Microsoft SharePoint, Virtual Local Area Networks, Virtualization Technology, Wide Area Networks, Scripting, Computer Network Technologies, Microsoft InTune, Information Technology, Unified Endpoint Management
- **Published:** October 23, 2026
- **Apply:** https://topeastangliajobs.co.uk/jobs/apply/ats-redirect/?id=3032830654-2

## About the Role

We are seeking a highly motivated and skilled Tech Support Engineer with proven experience as an IT Systems Engineer. This role is ideal for someone who embraces learning new technologies and aligns with their core values of curiosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that s committed to your development, we want to hear from you., * Proven experience with IT Support 4 years MSP experience at 2nd/3rd line ideally in an MSP with both onsite and support desk experience.

 * Strong problem-solving and analytical skills.
 * Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
 * Small projects, e.g. new starter setups, device rollouts, office moves
 * Own tickets end to end in a PSA within SLA, with minimal escalation
 * Contribute to client technical reviews and recommendations

Technical experience

 * Hands-on experience with Microsoft 365administration: Entra ID, Exchange Online, Intune, SharePoint/Teams/Azure

 * Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management (WatchGuard, Palo Alto preferred).
 * Proficiency in managing Windows Server environments (Apply online only , Active Directory, AD Sync, and Group Policy.
 * Familiarity with virtualization technologies such as Hyper-V.
 * Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools.

 * Device management, patching and scripting
 * Endpoint security support
 * Security hardening in line with Cyber Essentials Plus
 * Microsoft associate-level certification (e.g. MS-102, AZ-104)

 * Must be a UK resident with a valid driver s license and own car available for business use (milage paid).

Desirable:

 * Exposure to ITIL or other ITSM frameworks.

## Description

We would also like to set additional cookies to enhance your user experience, help us understand how you use Jobs in East Anglia, and improve our services., We use Google Analytics to collect this data which will set cookies on your device. Please be assured however that this data is collected in a way that cannot be used to directly identify anyone and is never shared with other third-parties., * Provide technical support to resolve hardware, software, and network-related issues.

 * Configure and maintain Microsoft 365, Azure, Intune, and Teams services.
 * Troubleshoot and resolve LAN, VPN, firewall management, and network-related issues, including WatchGuard and Palo Alto firewalls.
 * Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams.
 * Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune.
 * Optimize and troubleshoot Windows Server environments (Apply online only and virtualization platforms such as Hyper-V.
 * Utilize RMM tools for proactive system maintenance and monitoring.
 * Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs.
 * Stay updated with emerging technologies to enhance service offerings.

 * Escalation point for complex and major incidents, including root cause analysis
 * Design, deliver and document client projects (migrations, network builds, server replacements)
 * Mentor junior engineers and review ticket quality
 * Write and maintain technical documentation and build guides