> Markdown version of [/jobs/ext/3881789-servicenow-configuration-mgt-engineervirtual-remote-home-office](https://www.wearedevelopers.com/jobs/ext/3881789-servicenow-configuration-mgt-engineervirtual-remote-home-office). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Configuration Mgt. Engineervirtual remote home office - **Company:** Humana Inc. - **Location:** Aberdeen, SD, United States (Remote available) - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Configuration Management Databases, Configuration Management, Information Technology Operations, Systems Development Life Cycle, Software Engineering, Information Technology, Servicenow - **Published:** October 23, 2026 - **Apply:** https://www.employmentcrossing.com/job/id-5d11efa3051dde6420501a0624973786 ## About the Role 5 years ServiceNow experience with a focus on IT Service Management (ITSM) 5 years experience maintaining a ServiceNow CMDB in support of CI Data Owners as well as other ITSM processes such as Incident, Change, and Asset Mgt. 5 years experience with the Software Development Lifecycle (SDLC), managing enhancement stories from request to deployment Experience managing CI data in a ServiceNow CMDB Leadership experience preferred Experience developing, documenting, and implementing Configuration Mgt. processes, policies, controls, and procedures Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data accuracy Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements Experience implementing or maintaining the ServiceNow Common Service Data Model (CSDM) Excellent organization skills and an ability to develop and implement plans for transforming issues / requests to completion Demonstrated ability to effectively prioritize and balance multiple activities Resourceful, takes the initiative to accomplish goals and objectives Ability to influence stakeholders to support and comply with the Configuration Management process Ability to motivate and guide the efforts of others Strong understanding of the overall IT infrastructure Excellent communication and interpersonal skills with technical and non-technical audiences Desired Qualifications ServiceNow Certified System Administrator (CSA) ITIL Foundation certified ServiceNow Application Portfolio Management (APM) experience is a plus ## Description Would you like to join a dynamic Configuration Mgt. team and contribute to maintaining an effective ServiceNow CMDB while working from home? If so, this position could be for you. The successful candidate will manage the operational activities of the Configuration Mgt. process and ensure that the CMDB effectively supports other ITSM processes. Responsibilities ServiceNow Configuration Management Engineer Responsibilities Manage the operational activities of the Configuration Mgt. process and ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt. Ensure the CI data is maintained, that it's available when and where it's needed, and that it's updated using only approved processes and procedures Define, document, implement, and ensure adherence with Configuration Mgt. governance processes, policies, and procedures Lead a team of ServiceNow CMDB Analysts Provide an understanding of the requirements and objectives of Configuration Mgt. standards and advise CMDB Analysts and CI Data Owners in the execution of Configuration Mgt. process activities required to enable effective IT Operations Coordinate Configuration Mgt. / CMDB testing activities associated with ServiceNow platform deployments / upgrades Evaluate enhancement requests and ensure solution design and process consistency and continuity across the CMDB, IT Domains, and the processes that depend on the CMDB Create and manage enhancement stories from requirements gathering to deployment Establish and maintain appropriate security and access to the CMDB Create / maintain CMDB dashboards / reports as needed to track metrics Achieve and maintain CI data metric targets Proactively identify and resolve CI data or functionality gaps in the ServiceNow CMDB Complete CMDB requests, tasks, incidents, etc. in a timely manner Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed