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# ServiceNow Platform Architect

- **Company:** Darwin Recruitment
- **Location:** München, Germany
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Configuration Management Databases, Cyber Security, Data Architecture, Data Structures, Software Architecture, Systems Integration, Enterprise Software Applications, Large Language Models, Generative AI, Data Management, Servicenow
- **Published:** October 23, 2026
- **Apply:** https://www.adzuna.de/details/5938629480

## About the Role

This opportunity is suited to an experienced architect who combines strong technical expertise with strategic thinking, stakeholder management, and customer-facing consulting skills., * Several years of experience working with the ServiceNow platform in a technical consulting, solution architecture, or platform architecture capacity.

 * Proven experience designing and implementing complex ServiceNow solutions for enterprise environments.
 * Strong understanding of ServiceNow architecture, platform capabilities, configuration, customisation, and development principles.
 * Experience with platform governance, instance strategy, data architecture, integrations, and technical standards.
 * Strong knowledge of CMDB, CSDM, and service data management.
 * Experience across relevant ServiceNow modules, such as ITSM, ITOM, ITAM, CSM, HRSD, SPM, IRM, SecOps, or FSM. Expertise in one or more areas is welcome; exposure to every module is not required.
 * Ability to translate complex business requirements into practical, scalable technical solutions.
 * Understanding of JavaScript, APIs, integration patterns, and ServiceNow development best practices.
 * Experience leading technical discussions, workshops, and architectural decision-making with customers and internal teams.
 * ServiceNow certifications, particularly Certified System Administrator (CSA) and relevant Certified Implementation Specialist (CIS) credentials, are advantageous. Relevant architecture certifications are also beneficial.
 * Fluent German at C1 level or native proficiency is essential, alongside very good written and spoken English.
 * Must currently reside in Germany and be comfortable working in a hybrid environment.
 * Strong analytical, communication, presentation, and stakeholder management skills.
 * A structured, independent, and solution-oriented approach, with the ability to take ownership of architectural decisions., Candidates with a combination of hands-on ServiceNow expertise, enterprise architecture experience, strong consulting skills, and C1/native German proficiency are particularly encouraged to apply.

Interested? Please submit your latest CV, including details of your ServiceNow architecture experience, relevant certifications, German proficiency, current location in Germany, and salary expectations.

## Description

In this role, you will translate complex business requirements into scalable technical architectures, define platform strategies, and guide customers through their ServiceNow transformation journeys. You will work closely with business stakeholders, technical teams, consultants, and project leadership to ensure solutions align with business objectives and platform best practices., * Design and implement scalable, secure, and sustainable ServiceNow platform architectures aligned with customer requirements and business objectives.

 * Assess existing ServiceNow environments, identify areas for improvement, and recommend architectural enhancements.
 * Define target architectures, technical roadmaps, platform strategies, and implementation approaches.
 * Establish and maintain platform governance, architecture standards, instance strategies, and best practices.
 * Oversee core platform data structures, integrations, and data management, including CMDB and Common Service Data Model (CSDM) principles.
 * Design and guide integrations between ServiceNow and enterprise applications, infrastructure, and external systems.
 * Provide technical leadership throughout the full project lifecycle, from requirements gathering and solution design to implementation and optimisation.
 * Advise customers on ServiceNow capabilities, technical feasibility, platform scalability, and solution design decisions.
 * Lead architectural workshops, technical presentations, and stakeholder discussions in German and English.
 * Mentor and coach developers, consultants, and technical project teams.
 * Evaluate emerging ServiceNow capabilities, including AI-enabled solutions, Large Language Models (LLMs), and Retrieval-Augmented Generation (RAG), where relevant.
 * Support presales activities, solution proposals, and the development of innovative customer solutions., The ideal candidate is more than an experienced ServiceNow developer. They can take a strategic view of the platform, advise customers on architectural decisions, establish technical direction, and lead teams towards effective, maintainable solutions.