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# Service Designer - Product, Design Systems, Figma, UX, AI, Insurance

- **Company:** Hays plc
- **Location:** Manchester, UK
- **Salary:** £156,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Adobe InDesign, Agile Methodology, Artificial Intelligence, Component-Based Software Engineering, Documentation System, Figma, Front End Software Development
- **Published:** October 23, 2026
- **Apply:** https://www.hays.co.uk/job-detail/service-designer-%E2%80%93-product-design-systems-figma-ux-ai-insurance-manchester_4839948

## About the Role

My client is urgently looking to hire a Service Designer with expertise in Figma, Product, Design Systems, UX and experience of working in heavily regulated, large, complex organisations (preferably Insurance / Financial Services / Healthcare). Working knowledge of AI would be a huge plus.

Key Requirements:

 * Proven experience as a Service Designer within the Product space, with expertise in Design Systems
 * Previous experience in heavily regulated, large, complex organisations (preferably Insurance / Financial Services / Healthcare)
 * Expertise in Figma (ability to build and maintain reusable UI components in Figma, understanding of code connectors, component-based design, build and test prototypes and ensure all code bases and design work together)
 * Strong UX skills
 * Ability to map end-to-end journeys as well as map out solutions to gaps in service
 * Ability to facilitate cross-functional discussions through appropriate workshop frameworks, including problem-framing, journey mapping and process mapping, bringing evidence of customer journey maps and service blueprints
 * Ability to drive coherence, accessibility and scalability, ensuring designs are accessible and responsive
 * Work closely with Product Designers and Engineers, bridging the gap between Engineering and Design whilst testing and validating component behaviour
 * Customer focused mindset
 * Capability to provide support documentation and governance
 * Experience of gathering feedback and improving the design system over time
 * Excellent communication skills, with ability to confidently converse with technical and non-technical audiences
 * Working knowledge of Scaled Agile Frameworks (SAFe)
 * Flexible approach towards hybrid working

Nice to have:

 * Immediate availability
 * Demonstrable experience with AI tooling
 * Experience with Zeroheight (or similar documentation tools)
 * Understanding of Front-End Development principles (HTML / CSS / Javascript)

## Description

Service Designer - Product, Design Systems, Figma, UX, AI, Insurance

Up to £600 per day (Inside IR35)

Manchester - Hybrid (2 days per week onsite)

My client is urgently looking to hire a Service Designer with expertise in Figma, Product, Design Systems, UX and experience of working in heavily regulated, large, complex organisations (preferably Insurance / Financial Services / Healthcare). Working knowledge of AI would be a huge plus.

Key Requirements:

 * Proven experience as a Service Designer within the Product space, with expertise in Design Systems
 * Previous experience in heavily regulated, large, complex organisations (preferably Insurance / Financial Services / Healthcare)
 * Expertise in Figma (ability to build and maintain reusable UI components in Figma, understanding of code connectors, component-based design, build and test prototypes and ensure all code bases and design work together)
 * Strong UX skills
 * Ability to map end-to-end journeys as well as map out solutions to gaps in service
 * Ability to facilitate cross-functional discussions through appropriate workshop frameworks, including problem-framing, journey mapping and process mapping, bringing evidence of customer journey maps and service blueprints
 * Ability to drive coherence, accessibility and scalability, ensuring designs are accessible and responsive
 * Work closely with Product Designers and Engineers, bridging the gap between Engineering and Design whilst testing and validating component behaviour
 * Customer focused mindset
 * Capability to provide support documentation and governance
 * Experience of gathering feedback and improving the design system over time
 * Excellent communication skills, with ability to confidently converse with technical and non-technical audiences
 * Working knowledge of Scaled Agile Frameworks (SAFe)
 * Flexible approach towards hybrid working

Nice to have:

 * Immediate availability
 * Demonstrable experience with AI tooling
 * Experience with Zeroheight (or similar documentation tools)
 * Understanding of Front-End Development principles (HTML / CSS / Javascript)

#4839948 - Moumita Datta