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# IT Support Technician

- **Company:** Placr Recruitment
- **Location:** Alton, UK (Remote available)
- **Salary:** £30,000.0 - £38,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Multi-Factor Authentication, Microsoft SharePoint, Windows Desktop, Information Technology, User Accounts
- **Published:** October 23, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gb0453afe29fddc8b3bc5c5c36eaa70666

## About the Role

* Experience in an IT support, helpdesk or service desk role.
 * A practical approach to troubleshooting and a genuine interest in technology.
 * Clear communication, patience and strong customer service skills.
 * The ability to manage competing requests without losing your cool.
 * A full UK driving licence for occasional customer visits.

## Description

If you enjoy getting to the bottom of IT problems and helping people get back to work, this could be your next move.
Placr Recruitment is looking for an IT Support Technician to join a growing managed IT services provider. You'll tackle varied technical challenges, support business customers and develop your skills alongside an experienced team.
You don't need to know everything on day one. You do need IT support experience, a confident telephone manner and the drive to take ownership of a problem.
What you'll be doing

 * Providing 1st and 2nd line support by phone, through the service desk and occasionally at customer sites.
 * Troubleshooting Windows, hardware, software and connectivity issues.
 * Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
 * Helping with user accounts, permissions, passwords and multi-factor authentication.
 * Keeping tickets updated and customers informed.
 * Getting involved in customer onboarding, device setup and technical projects.