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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # VodafoneThree - Specialist Engineer - NOC - **Company:** VodafoneThree - **Location:** Birmingham, UK - **Salary:** £34,750.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cisco Unified Communications Manager, Modems, IBM DB2, Hot Standby Router Protocol, Internet Protocol, Multi-protocol Systems, Network Planning and Design, Routing, Open Shortest Path First (OSPF), Server Supported Gaming, Virtual Local Area Networks, Computer Network Operations, Break Fix, Network Server, Cisco - **Published:** October 23, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5938288652 ## About the Role * Demonstrable experience within a telecommunications, service-provider or enterprise Network Operations environment, including prove experience working within a 3rd Line NOC/Network Operations Role. * Experience of working on both legacy transmission technologies / modern MPLS-TP and Cisco IP networks * Exposure to/knowledge of Avara/Nokia Dynanet suit of PDH equipment's including DFX/DN2/DB2/DM2 variants, SDH DF1_4 Blades. * Proficiency in the MPLS-TP/XTran Product family and its associated TXcare management platform * 3rd line support for Cisco devices and services utilised within the network involving troubleshooting layer 2/3 connectivity issues, OSPF,HSRP, VLANS, IP connectivity and analyse of configurations, logs, routing and interface statistics. * Experience of device management platforms including alarm identification, configuration options and server support (Cisco PRIME/CUCM, TXCare, CNMS) * Awareness of other technologies including but not limited to Network Synchronization, DSL Modems, Port Servers and Radio/4G solutions. * Able to prioritise multiple incidents, work effectively under pressure and maintain ownership of critical incidents through to resolution. * Experience of Incident resolution within agreed customer SLA's * Experience of network operations with good hands-on troubleshooting skills and a structured approach to fault resolution. ## Description As part of the Operations team, you will provide expert third-line support across PDH, SDH and Cisco IP infrastructure. You will diagnose and resolve complex faults to maintain the availability, performance and resilience of the organisation's telecommunications network, minimise service disruption and support continuous improvement in network operations. The role provides escalation support for complex incidents that cannot be resolved by 1st or 2nd line teams, with responsibility for identifying root cause, restoring services within agreed service levels and implementing preventative measures to minimise recurring incidents. The role will also include network maintenance, configuration, upgrades, service provisioning and continuous improvement activities, working closely with dedicated SPEN NOC's, field engineering teams, network design teams, suppliers and third-party carriers This role requires participation in a 24x7 support rota. * Provide advanced support for PDH/SDH/MPLS-TP and IP networks including tracing end-to-end circuits through transmission nodes, investigating signal degradation, errors and intermittent connectivity. * Take ownership of escalated faults through to resolution, ensuring effective communication and timely restoration of customer services. Provide 3rd line technical support for complex faults/incidents and problems while engaging with the on-site engineering resource and 3rd parties where necessary. * Assist with analysis of the root cause of faults and the production of subsequent detailed RCA reports. * Escalate hardware, software and carrier issues to appropriate vendors or third-party providers where required Maintain accurate incident records and technical documentation within the relevant service management systems, updating topology diagrams/circuit records and asset information. * Ensure that incidents are escalated according to the Operational Procedures Documents as required. * Ensure that all incidents are dealt with correctly and customer SLAs are managed / not breached, and customer expectations are maintained / exceeded. * Represent Network Operations in technical meetings and service reviews when required * Participate and support the shift team rota and flexible availability arrangements., We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/reasonable-adjustments/ ) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.