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# Senior IT Support Technician

- **Company:** Placr Recruitment
- **Location:** Aldershot, UK (Remote available)
- **Experience:** Expert
- **Salary:** £45,000.0 - £55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Backup Devices, Cloud Computing, Cyber Security, IT Management, Microsoft Office, Cloud Services, Microsoft Copilot, Microsoft SharePoint, Cloud Platform System, Microsoft InTune
- **Published:** October 23, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5937799818

## About the Role

* At least three years of Microsoft administration experience, including strong Microsoft 365 tenant management skills.
 * A solid background in senior IT support, systems administration, or managed services.
 * Hands-on experience with cyber security, endpoint protection, security monitoring, patching, and backups.
 * Experience using Kaseya IT management and security tools.
 * Confident troubleshooting across Windows, networking, and cloud environments.
 * Clear customer communication skills and the ability to manage competing priorities.
 * Initiative to take ownership of issues and see them through to resolution.
 * Ability to commute reliably to North East Hampshire or relocate before starting.
 * Experience with Intune, Defender, Purview, Microsoft 365 Lighthouse, or Copilot; MSP experience, migration experience, and relevant certifications are welcome.

## Description

* Administer Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
 * Manage user access, permissions, MFA, and conditional access.
 * Resolve complex issues across Windows, devices, networks, and cloud services.
 * Support endpoint protection, investigate security alerts, and maintain patching, backups, and device compliance.
 * Use Kaseya IT management and security tools to support customer environments.
 * Contribute to customer onboarding, tenant reviews, migrations, and technical improvement projects.
 * Keep customers informed and maintain clear technical documentation.

Technologies:

 * Cloud
 * Copilot
 * Support
 * Microsoft 365
 * Security
 * SharePoint
 * Windows
 * Office 365
 * AI