> Markdown version of [/jobs/ext/3882820-it-support-engineer-1st-2nd-line](https://www.wearedevelopers.com/jobs/ext/3882820-it-support-engineer-1st-2nd-line). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer (1st/2nd Line)

- **Company:** Point Professional Recruitment LTD
- **Location:** Huntingdon, UK
- **Experience:** Experienced
- **Salary:** £38,868.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Local Area Networks, Microsoft Office, Networking Basics, Network Connections, Windows PowerShell, Remote Access Technology, Azure Active Directory, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Microsoft InTune, Deployment Automation, Veeam, Cisco, User Administration, Windows Client, Unified Endpoint Management, User Accounts, Vmware
- **Published:** October 23, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5937799805

## About the Role

* At least two to three years of experience in an IT support or service desk environment
 * Strong working knowledge of Microsoft 365, Windows 10/11, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft Intune
 * Experience supporting desktop, laptop, and mobile devices
 * Basic networking knowledge, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting
 * Excellent customer service and communication skills
 * Ability to prioritise workload and manage multiple support requests simultaneously
 * Desirable: experience with Microsoft Autopilot and PowerShell scripting
 * Desirable: experience with Microsoft Teams Phone and SharePoint administration
 * Desirable: experience with VMware or Veeam Backup and Replication
 * Desirable: experience with Aruba, Cisco Meraki, or UniFi networking
 * Desirable: cybersecurity awareness or related certifications
 * Desirable: experience in a Microsoft cloud-first environment
 * Candidates who have begun taking ownership of technologies such as Intune, Autopilot, Microsoft 365 administration, endpoint management, or infrastructure improvement projects are particularly encouraged to apply

## Description

* Provide first- and second-line desktop, laptop, and mobile device support to users across the business
 * Diagnose and resolve hardware, software, and connectivity issues
 * Manage user accounts, permissions, and security groups in Microsoft Entra ID and Microsoft 365
 * Support onboarding and offboarding, including device deployment and account provisioning
 * Administer and support Microsoft Intune-managed devices
 * Assist with endpoint configuration, patching, and compliance management
 * Support users of Microsoft Teams, Exchange Online, and SharePoint Online
 * Troubleshoot network connectivity across LAN, Wi-Fi, and remote access services
 * Maintain accurate documentation and knowledge base articles
 * Participate in technology improvement projects as required

Technologies:

 * Active Directory
 * Aruba
 * Azure
 * Cloud
 * Cisco
 * Hardware
 * Support
 * LAN
 * Microsoft 365
 * Microsoft Intune
 * Mobile
 * Network
 * PowerShell
 * Security
 * SharePoint
 * TCP/IP
 * VMware
 * Veeam
 * Windows
 * Office 365