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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deployment and Support Engineer (German speaker) - **Company:** ATEME - **Location:** München, Germany - **Contract:** Permanent contract - **Skills:** JIRA, Cloud Computing, Databases, Issue Tracking Systems, Linux System Administration, Multicasting, TCP/IP, Wireshark, Virtual Local Area Networks, Virtualization Technology, Kubernetes, Information Technology, Video Streaming, Docker - **Published:** June 14, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=f632038eafac21be ## About the Role Do you have experience in Virtualization?, * Engineering diploma in computer science or related technical fields, * Fluent German and fluent English are required; any other languages are a plus, * Mid to senior technical experience in customer support and deployment and/or R&D, * Strong skills in Linux Administration, * Good understanding of Networking (TCP/IP, VLAN, Multicast, Wireshark), * Good technical skills in container virtualization (docker), Kubernetes and Cloud deployment solutions, * Cultural Knowledge on video streaming protocols and digital video, * Strong verbal and written communications skills with an ability to navigate and communicate at all levels, * Good problem investigation and solving skills, * Ability to work within a multi-cultural team and travel in different EMEA countries. ## Description In order to support this plan, we are recruiting a Customer Deployment and Support Engineer. Are you ready to take on a pivotal role where your skills in project deployment and technical support will make a real impact? Join us on a mission to redefine excellence in EMEA - Northern Europe. Main activities Project Delivery: * Lead internal project kick-off meetings, Factory integration and project delivery ensuring alignment across teams, * Manage project deployment schedules, optimizing efficiency, * Identify project risks and develop comprehensive mitigation plans, * Foster and maintain strong relationships with customers, * Regularly report project progress to management, proactively identify and address issues that could impact project success. Customer Support: * Deliver multichannel (Phone, e-mail, chat and onsite) technical support to customers, * Manage incidents from submission to resolution, ensuring timely and effective solutions, * Conduct in-depth analysis of technical issues reported by customers, * Elaborate and replicate issues in test platforms to facilitate efficient problem resolution, * Manage CRM (Jira) database: incident tracking and management, * Validate new features, patches and hot fixes with customers, * Contribute to the continuous improvement of the support process. Project Deployment: * Perform the Factory Acceptance Test, * Verify interoperability between Ateme solutions and customer ecosystems, * Deploy platforms in customer infrastructures, * Generate comprehensive project and maintenance documentation, * Prepare and deliver technical training sessions to key customers, * Manage Site Acceptance Tests, * Create and maintain technical notes for our product knowledge base, * Contribute to the improvement of project deployment processes, * Provide internal support to other teams, particularly in pre-sales activities. ## Related Videos - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Docker build without Docker](https://www.wearedevelopers.com/videos/100114-docker-build-without-docker) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [How to Find Tech Jobs in Berlin](https://www.wearedevelopers.com/magazine/291-how-to-find-tech-jobs-in-berlin)