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# Tier 1 Help Desk

- **Company:** TEKSYSTEMS INC.
- **Location:** Mountain View, CA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $45,760.0 - $51,855.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Microsoft Azure, Business Software, Software as a Service, Collaborative Software, Computer Networks, Identity and Access Management, Issue Tracking Systems, Instant Messaging Technology, Virtual Private Networks (VPN), Azure Active Directory, Anti-Phishing, Single Sign-On, User Provisioning Software, Windows Desktop, Wi-Fi Technology, Okta, Slack, Gsuite, Zendesk, User Administration, Comptia IT Fundamentals (ITF+), Servicenow
- **Published:** October 23, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ca/mountain-view/107ffa5b-f20b-4319-92df-b4a5705f7c9b

## About the Role

If you're passionate about technology, enjoy solving problems, and are looking to grow your IT career, this role offers excellent exposure to enterprise support, identity management, device deployment, and end-user support., * 0-2 years of experience in IT Support, Help Desk, Service Desk, Desktop Support, or a related technical role

 * Internship, Year Up, campus IT, or other hands-on technical experience is welcomed
 * Experience troubleshooting hardware, software, and user account issues
 * Familiarity with Windows and/or macOS environments
 * Basic understanding of networking concepts such as Wi-Fi, VPN connectivity, and user access management
 * Strong customer service and communication skills
 * Ability to work independently while following documented processes
 * Passion for technology and a desire to learn and grow within IT, * Experience supporting Google Workspace, Slack, Zoom, or similar collaboration tools
 * Familiarity with ticketing systems such as Freshservice, ServiceNow, or Zendesk
 * Exposure to identity and access management platforms such as JumpCloud, Okta, or Azure AD
 * Understanding of SSO, MFA, and basic security principles
 * Associate degree, technical training program, or equivalent experience
 * CompTIA A+, Google IT Support, ITF+, or similar certifications are a plus, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Mac OS
Phishing
Operations
Management
Innovation
ServiceNow
CompTIA A+
Communication
Microsoft Azure
Desktop Support
Customer Service
Slack (Software)
Google Workspace
Help Desk Support
Business Valuation
Technical Training
Single Sign-On (SSO)
Willingness To Learn
Technical Assistance
Full Stack Development
Business Transformation
Hardware Troubleshooting
Conference Room Technology
Virtual Private Networks (VPN)
CompTIA IT Fundamentals (ITF+)
Zoom (Video Conferencing Tool)
Identity And Access Management
Troubleshooting (Problem Solving), We're partnering with a leading global AI and digital experience company that helps some of the world's largest brands deliver personalized customer experiences. This is an exciting opportunity to join a collaborative IT team and gain hands-on experience supporting modern workplace technologies in a fast-paced, innovative environment., * Serve as the first point of contact for employee IT support requests

 * Provide technical assistance through ticketing systems, email, and chat platforms
 * Troubleshoot password resets, account lockouts, SSO issues, and access requests
 * Support daily operations for tools such as Google Workspace, Slack, Zoom, and other business applications
 * Assist with onboarding and offboarding processes, including user account provisioning and deprovisioning
 * Configure, image, deploy, and troubleshoot Mac and Windows laptops
 * Support conference room technology and collaboration tools
 * Maintain accurate ticket documentation and communicate updates to users
 * Escalate complex issues to senior team members when necessary
 * Follow established IT procedures, security standards, and troubleshooting guides
 * Help promote security best practices, including MFA, phishing awareness, and account protection, * Slack
 * Zoom
 * Freshservice
 * JumpCloud
 * macOS
 * Windows
 * Identity & Access Management Tools
 * SaaS Applications
 * Endpoint Support & Device Deployment