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# IT Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Alpharetta, GA, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Servicenow
- **Published:** October 23, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ga/alpharetta/38efc048-a43f-4df6-bed4-631d8a04680c

## About the Role

Support, Troubleshooting, Customer service, Active directory, Help desk support, Windows, Service desk, Servicenow, Phone support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Under supervision, the IT Support Technician provides the first line of technical support to associates by responding to and addressing issues that are reported. The technician documents, troubleshoots, and research every issue to ensure support levels are maintained. This role is focused on customer experience and completing all customer requests to the resolution stage. At every step, the IT Support Technicians primary focus is on driving a positive interaction and effective support., 1. Serve as the first point of contact for IT support and assist with the associates technical needs.

 2. Properly document all work performed during support calls and perform proper escalation procedures, as needed.

 3. Operate within defined standards and service level agreements.

 4. Maintain timely and concise communication with customers.

 5. Perform tasks on special projects and duties.

 6. Perform oncall responsibilities as a part of a weekly team rotation (approximately every 6 weeks)