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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Sugar Mountain - **Location:** Seattle, WA, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Cyber Security, Network Security, Vector Graphics, Networking Basics, Azure Active Directory, Anti-Phishing, Retail Software, Wi-Fi Technology, Scripting, User Administration - **Published:** October 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0e05d545af4774da ## About the Role * 3+ years of help desk or desktop support experience. * Fluent with AI tools, using them regularly to troubleshoot, write documentation, or automate repetitive work, and you know how to check the output before you trust it. * Strong with Windows, Microsoft 365, and Entra ID, plus printers, hardware, and account administration. * Networking fundamentals, or a genuine appetite to learn infrastructure and security. * A self-starter who sees a problem and takes it on without being asked, then follows it through to done. * Creative about fixes: when the obvious answer doesn't work, you find another way, and when the same issue keeps coming back, you find the root cause. * A friendly, service-first attitude, and the ability to explain technical things to non-technical people. * A reliable vehicle and valid driver's license for travel between our sites. * Able to lift and move equipment up to 50lbs. Nice To Have * Point-of-sale, restaurant, or retail technology experience. * Network security or infrastructure experience. * Scripting or automation experience. * A genuine interest in food is a big plus. ## Description Sugar Mountain is a creative, family-owned food company that is home to extraordinary brands like Beecher's Handmade Cheese, Mishima Reserve, Pasta & Co, and The Butcher's Table. You may know Beecher's for our iconic "World's Best" Mac & Cheese and award-winning artisan cheeses. Our mission is to Change the Way America Eats through pure, additive-free food made with high-quality ingredients. We operate like a high-growth startup: lean, fast-moving, and focused on solving real problems. For 9 years now, we've been recognized as a Great Place to Work, and we're proud of the value-driven, mission-forward culture that fuels our growth. We're looking for an IT Support Specialist to own how technology support works across our Seattle-area office, production facility, restaurants, and shops. You'll be the first person people call when something breaks, and the person who makes sure it breaks less often next time. We're light and mobile, and this role is too. Things move fast here: priorities shift, new projects land, and in a single week you might set up a new hire at headquarters, fix a register at one of our Beecher's Locations, and swap a phone on a restaurant line. You'll take first-line work off the rest of the team, and over time you'll grow into our network, infrastructure, and security work. We're looking for a problem-solver, not a ticket-closer. When something breaks, you don't just reset it and move on. You dig in, figure out why, and fix it so it stays fixed. If the answer isn't in a manual, you find a creative way there. You'll have people to go to and regular check-ins, but you won't wait to be told what's next. We're building toward being an AI-native company, bringing AI into how every team works, IT included. We want someone who's excited to help get us there, starting with using AI to make support faster and smarter. This role requires an on-site presence five days per week, with occasional after-hours work, such as an early install or an urgent issue at a restaurant. What You'll Own * First-line support across every site: tickets, password resets, printers, hardware, walk-ups, and the day-to-day that keeps people working. * The help desk itself: triage, prioritize, escalate, and keep the queue and documentation current. * User lifecycle: onboarding and offboarding, device setup, and account provisioning in Microsoft Entra ID. * Restaurant and Café tech: point-of-sale devices and restaurant desk phones, including setup, programming, and fixes alongside our retail and restaurant teams. * Site visits: regular visits to each location for routine maintenance, catching small issues before they grow. * AI-assisted support: use AI tools in your daily work, and help build the self-service and automation that answer common questions before they become tickets. What You'll Grow Into * Infrastructure: network and Wi-Fi, basic systems, and connectivity across sites. * Cybersecurity: endpoint hygiene, secure logins, phishing awareness, and basic incident response.