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# In-House Technical Support Specialist

- **Company:** TurboChef Technologies, LLC
- **Location:** Carrollton, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Electronic Mailing
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2eca940faf089f7c

## About the Role

The ideal candidate possesses strong technical aptitude, excellent communication skills, and the ability to analyze complex problems in a fast-paced environment. Success in this role requires effective written and verbal communication, exceptional email correspondence skills, and a commitment to continuous learning and professional development., * High School Diploma or GED required; Technical School or Associate Degree preferred.

 * Minimum 3-5 years of technical service, field service, equipment repair, or technical support experience.
 * Strong electrical, mechanical, and troubleshooting aptitude.
 * Ability to diagnose complex equipment issues using logical problem-solving techniques.
 * Exceptional written and verbal communication skills.
 * Demonstrated ability to communicate technical information clearly and professionally.
 * Strong email communication and documentation skills.
 * Proficiency with Microsoft Outlook, Excel, Word, Teams, and service management software.
 * Ability to read and interpret electrical schematics, wiring diagrams, and technical drawings.
 * Strong organizational skills and attention to detail.
 * Willingness to support weekend schedule.
 * Ability to manage multiple priorities in a fast-paced environment.
 * Capable of traveling.

Core Competencies

 * Advanced Technical Troubleshooting
 * Root Cause Analysis
 * Technical Communication
 * Written Communication Excellence
 * Field Technician Support
 * Problem Solving & Critical Thinking
 * Technical Documentation
 * Continuous Learning
 * Customer & Service Partner Support
 * Collaboration & Teamwork
 * Time Management
 * Professionalism & Accountability

## Description

The In-House Technical Support Specialist acts as a critical link between field technicians, engineering, warranty administration, and customers to ensure timely and accurate resolution of technical concerns., * Provide technical support to field service technicians performing diagnostics, maintenance, and repairs on commercial foodservice equipment.

 * Serve as an escalation resource for complex technical issues that cannot be resolved in the field.
 * Analyze service information, troubleshooting data, and repair histories to identify root causes of equipment failures.
 * Interpret wiring diagrams, schematics, service manuals, and technical documentation.
 * Recommend corrective actions, replacement components, and repair strategies.
 * Document troubleshooting processes and technical resolutions to support continuous improvement initiatives.
 * Serve as the primary technical liaison between the company and field service organizations.
 * Communicate technical information clearly and effectively to individuals with varying levels of experience.
 * Participate in technical training programs and knowledge-sharing initiatives.
 * Manage a high volume of technical emails while maintaining professional, accurate, and timely responses.
 * Prepare detailed written communications regarding equipment performance, troubleshooting recommendations, and corrective actions.
 * Document technical findings in service management systems with a high degree of accuracy and detail.
 * Communicate effectively with customers, technicians, management, engineering teams, and external service providers.
 * Demonstrate strong verbal communication skills during phone support and technical consultation activities.
 * Investigate complex equipment issues and determine root causes through systematic analysis.
 * Evaluate service trends, warranty claims, and field feedback to identify recurring problems.
 * Utilize critical thinking and analytical skills to resolve unique and challenging service situations.
 * Review warranty claims for technical accuracy and compliance.
 * Participate in ongoing technical training and certification programs.
 * Demonstrate a strong aptitude and desire for continuous learning in support of evolving product lines and technologies.