> Markdown version of [/jobs/ext/3884264-technical-support-internal-technician-1](https://www.wearedevelopers.com/jobs/ext/3884264-technical-support-internal-technician-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Internal Technician 1

- **Company:** Comcast Corporation
- **Location:** Philadelphia, PA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $31,200.0 - $52,499.0
- **Contract:** Temporary contract
- **Skills:** Networking Hardware, Software Systems
- **Published:** October 23, 2026
- **Apply:** https://www.employmentcrossing.com/job/id-c163436e4f3a59431d21ceaa3ef77173

## About the Role

High School Diploma / GED

## Description

Seeking candidates who have direct experience diagnosing, troubleshooting, and resolving technical issues over the telephone. Examples of issues would be pixilation, slow speed times, and X1 errors, to name a few. Candidates who manage their time while working remote within the Central Division (AL, AR, FL, GA, IL, IN, KY, LA, MS, SC, TN) Responsible for working closely with higher-level Technicians to understand root cause for provisioning and repair-related tickets; communicates and/or implements process requirements to reduce overall trouble rates. Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time. This position is not a sales or billing position., Applies corrective action processes to accurately resolve customer order issues, ensuring customers' service commitments are met.

Isolates and resolves problems by correlating information from network equipment etc.

Notifies appropriate individuals and organizations of network outages and restoration events by opening system trouble tickets with the fix agencies.

Works across multiple applications to perform error resolution to fulfill service orders that meet original time frame commitments made to customers.

Opens tickets and records/maintains vital documentation to track ticket through resolution.

Regular, consistent, and punctual attendance. Work nights and weekends, variable schedule(s) and overtime.

Other duties and responsibilities as assigned.

Job Specifications:

Desire candidates who have experience troubleshooting and verbally guiding another person on how to use technology and troubleshooting.

This position's work schedule is decided by the needs of the business regarding nights and weekends.

Will trouble shoot various Comcast products and Comcast systems for residential users.

Will work with internal peers on problem solving and solution execution.

Excellent verbal communication skills.