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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Experience IT Project Management Lead Work at home / Remote / Virtual Option - **Company:** Humana Inc. - **Location:** Aberdeen, SD, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Agile Methodology, Data Analysis, JIRA, Microsoft Azure, Cloud Computing, Data Warehousing, Relational Databases, Decision Support Systems, DevOps, Executive Information Systems, Lookup Table, Microsoft Project, Oracle Databases, Pivot Tables, Scrum Methodology, Systems Development Life Cycle, SQL Databases, Macros, Genesys, Virtual Environment, Information Technology - **Published:** October 23, 2026 - **Apply:** https://www.employmentcrossing.com/job/id-a313ac49c2148704317b02f401a9b815 ## About the Role Excellent communication skills (verbal, and written in a clear concise manner) Positive attitude in conflict resolution and building team synergy Adhere to the PMO standard processes, governance routines and evolve or tailor them to suit the demanding Program needs. Manage Resources by work allocation, governance and mentoring Delivery and execution driven. Required Qualifications Enterprise wide transformation of large scale CcaaS / UCaaS implementation in Cloud - ADO preferably Genesys or Nice Establish / identify the SLAs and KPIs associated with cloud technology Experience with implementing cloud enabled call center/service organizations Vendor management and accountability Management and mentoring of resources and project team Contract management experience (including working with procurement processes, due diligence, schedule of work definition and execution, and contract creation/execution) Agile PM skills - Scrum / Kanban / SAFE methodologies JIRA Working in virtual environments Ability to influence and build relationships with people across all levels and organizations internally and externally Bachelor's degree in Business, Information Technology or a related field 10 or more years of technical experience Demonstrated experience in technical product selection, technical design and practical implementation of IT solutions Must be passionate about contributing to an organization focused on continuously improving consumer experiences Strong work ethic, detail orientation, and passion for excellence Resource management and mentoring experience PMP certification or equivalent in good standing Preferred Qualifications Master's Degree in Business Administration Longevity working in enterprise systems HR, Engineering, Networking, Operations, Facilities, data warehouse, decision support and reporting system environments Working knowledge of Oracle and IBM Relational Database Management Systems, executive information systems and statistical software packages Six Sigma and/or Project Management Institute certification Agile coach / Scrum Master certification Experience in the health solutions industry ## Description The IT Project Management Lead oversees various projects and/or programs of a highly complex nature, works within specific guidelines and procedures. The IT Project Management Lead assembles and leads project team, identifies appropriate resources needed, and develops schedules to ensure timely completion of the Program / Product. Actively manages stakeholder partnerships and mitigates risks. Determine the Program Structure, with the scope, objectives, as well as the role and function of each team member, in order to effectively manage the activities of the team. Oversee the interdependencies and integration of interrelated projects, and sets strategies and leads program execution to deliver longer term business value. Possess specialized knowledge of Agile / SAFE Software Development Life Cycle (SDLC), Cloud / DevOps / HPE framework, PMP / ITIL, Data analysis, used to manage projects/programs, risks and issues unique to technology projects. Begins to influence department's strategy. Makes decisions on moderately complex to highly complex issues regarding technical approach for program components, and work is performed with minimal to no direction. Exercises considerable latitude in determining objectives and approaches to assignments. Possess high tolerance for ambiguity and bias for action and outcomes. Responsibilities Responsibilities include (but not limited to): Lead delivery teams, ensure high delivery standards that meet Humana's SDLC requirements Schedule and budget management Master schedule management and work stream level task management Effective Program reporting (Executive and Stakeholder) on Status, Risks key metrics with effective visual aids (graphs, burn charts, heat maps) Data analysis skills (Excel, MS Project) Understand the business need and benefits of the project Ensure risk, issues, and dependencies are effectively managed following defined escalation processes Organizational Change Management Enterprise wide implementation (strategic transformations) Master schedule management Data analysis with advanced Excel (Pivot tables, VLookup, function macros) and SQL Establish cross functional teams and vendor accountability Challenge partners / stakeholders / Vendors when needed in a professional way Vendor management Establish a process rigor with the minimum required Program deliverables and focus on KPIs and executive reporting. Keep the stakeholders informed on status / risks, This position description in no way states or implies that the key accountabilities above are the only ones being performed by the individual(s) with this position description. The individual(s) may be called upon and required to follow other instructions or perform other duties and tasks requested by his or her supervisor, consistent with the purpose of the position, department and/or company objectives Scheduled Weekly Hours 40