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# ServiceNow Admin/Developer

- **Company:** Capgemini
- **Location:** Cincinnati, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Agile Methodology, Configuration Management Databases, Code Review, Information Systems, Software Engineering, Information Technology, Servicenow
- **Published:** October 23, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3466624514&tx=UT5551TTV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 3+ Years' experience withServiceNow Platform Administration
 * 3+ Years of experience withApplication Experience: Incident, Problem, Change Management, Knowledge,Service Catalog, ITOM/CMDB
 * Current ServiceNow SystemAdministrator certification required
 * Strong experience in systemadministration and JavaScript
 * Ability to troubleshoot complextechnical issues
 * Experience diagnosingperformance related issues
 * Agile experience
 * Current ServiceNow SystemAdministrator (CSA) certification required
 * Priority consideration given tocandidate that possess a current ServiceNow Certified ImplementationSpecialist (CIS) for SPM and/or APM certification

Desired Skills

 * ServiceNow Development andAdministration/Integration
 * ServiceNow CertifiedApplication Developer
 * ITIL v3 or ITIL v4

Education:

 * Bachelor-s or Master-s degree in Computer Science, Software Engineering, Information Systems, Business Administration, or a related field.

## Description

* Perform daily, weekly, monthlysystem monitoring, verifying the integrity and availability of ServiceNowapplications
 * Collaborate with Platform andDelivery teams to perform ServiceNow upgrades and patching. Coordinatesystem updates across different instances, ensure latest patches, andconfiguration changes
 * Assist with reportconfiguration, dashboards, and maintenance and performs operationaladministrative tasks, as needed
 * Actively collaborates withother teammates to perform code reviews, discuss new developments andprojects, and shadow other junior admins/developers as needed
 * Support the administration forProduction and non-prod instances
 * Collaborate with the ProductionSupport and ServiceNow Operation teams to monitor support cases
 * Document administrativeprocesses and issues resolution
 * Working with business linestakeholders to develop clear requirements.
 * Participate in the daily scrummeeting and other related Agile ceremonies
 * Responsible for performingdaily administration, issue resolution, and troubleshooting of theServiceNow platform for any reported problems across all instances.