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# Canon Hardware and Software Specialist

- **Company:** SOUTH COAST COPY SYSTEMS, INC.
- **Location:** San Diego, CA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, User Authentication, Network Connections, Windows Remote Assistance, Software Systems, Systems Integration
- **Published:** October 23, 2026
- **Apply:** https://www.thejobnetwork.com/job/f1b24cf1-1d1a-44ea-a6ab-20a7f8761669/canon-hardware-and-software-specialist

## About the Role

This is a full-time, long-term position in which the ideal candidate will realize increased opportunity and added responsibility as experience is gained.

Candidate will have a strong attention to detail and the ability to think independently and recommend solutions as needed. We require a high degree of professionalism and customer service with excellent communication skills. As well, candidates must be able to maintain a high level of discretion and integrity with confidential information.

## Description

* Provide advanced technical support for Canon hardware, networking, scanning, printing, and software solutions.
 * Serve as the primary escalation point for technicians requiring assistance with complex service issues.
 * Support field technicians through remote assistance, troubleshooting, training, and onsite backup when required.
 * Assist in balancing service workloads when needed to ensure customer issues are addressed in a timely manner.
 * Perform remote and onsite support for network connected devices, which includes but is not limited to Canon Controller based systems, Fiery, Prisma, Uniflow.
 * Configure, troubleshoot, and support Microsoft 365 integrations, scan workflows, authentication methods, and network connectivity through Uniflow.
 * Implement, support, and maintain print management and other supported software solutions through the customers' lifecycle.
 * Conduct customer consultations, technical discovery, demonstrations, and solution recommendations.
 * Support software and hardware installations, upgrades, migrations, and customer training.
 * Coordinate technical support with customer IT departments, manufacturers.
 * Create, manage, and follow through on manufacturer and software vendor escalation cases.
 * Document service activities, installations, troubleshooting steps, and customer communications.
 * Maintain technical certifications, product knowledge, and industry training requirements.
 * Provide exceptional customer service while promoting professional relationships with customers and internal team.
 * Perform field service, maintenance, installation, and repair activities as needed to support department objectives.
 * Complete other duties and special projects as assigned.

Core Areas of Responsibility

 * Technical Escalation Support
 * Field Technician Support & Training
 * Hardware Service & Troubleshooting
 * Network & Connectivity Support
 * Software & Workflow Solutions
 * uniFLOW Pre-Sales & Post-Sales Support
 * Customer Training
 * Technical Consultation
 * Project Implementation, Deployment & Management
 * Service Documentation & Dispatch Communication