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# Principal Product Designer, HR & Employee Experience

- **Company:** ServiceNow
- **Location:** Santa Clara, CA, United States
- **Experience:** Expert
- **Salary:** $221,200.0
- **Contract:** Permanent contract
- **Skills:** Adobe InDesign, Artificial Intelligence, Interaction Design, Application Enhancement Tool, Generative AI, Servicenow
- **Published:** October 23, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3466354710&tx=YT101THZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 15+ years of relevant design experience with strong first-principles thinking and a portfolio that shows a maker mentality and a track record of exceptional craft and interaction design judgment.
 * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
 * Demonstrated hands-on experience designing and prototyping agentic assistants or AI-driven interaction patterns with frontier models.
 * Your portfolio must include validation prototypes - working or near-working artifacts you used to test real interaction decisions with users, not concept renders.
 * Experience designing complex, multi-stakeholder enterprise workflows; HR/HCM or Employee domain experience is a strong plus given the sensitivity and constraint-density of that space.
 * Experience designing systems that stretch across multiple teams' roadmaps and integration points. Generative UI a plus.
 * A strong point of view and the standing to bring senior product and engineering partners along - able to make the case for a design decision and hold the line on quality under pressure - while staying genuinely, personally hands-on in the work., * BA/BS or higher in Design, HCI, or a related field, or equivalent experience.
 * 10+ years designing complex software products, with recent, direct experience shipping AI-powered or agentic features.
 * Experience partnering directly with senior product and engineering leaders to shape a roadmap

## Description

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://careers.servicenow.com/life-at-servicenow#workpersonas) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service., For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.