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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** Tyler Technologies - **Location:** Lubbock, TX, United States - **Experience:** Experienced - **Salary:** $85,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Product Software Implementation Methods, Time Tracking Software, Enterprise Software Applications, Information Technology - **Published:** October 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3d24f3ced0ae7d15 ## About the Role * Bachelor's degree in Business, Information Technology, Computer Science, or a related field, or equivalent professional experience. * 5+ years of experience in software implementation, professional services, project management, or a related client-facing function. * 3+ years of people management or team leadership experience, including coaching, performance management, and employee development. * Demonstrated experience managing multiple concurrent software implementation projects with varying levels of complexity. * Strong understanding of the software implementation lifecycle, including discovery, configuration, testing, training, go-live, and transition to support. * Experience managing resource capacity, workload prioritization, and project assignments. * Strong project management skills with the ability to manage scope, timelines, dependencies, risks, and escalations. * Proven ability to establish and manage client expectations and navigate challenging client situations. * Strong written and verbal communication skills with the ability to communicate effectively with clients, team members, and senior leadership. * Demonstrated ability to collaborate across Sales, Product, Support, Customer Success, and other internal teams. * Strong analytical and problem-solving skills with the ability to identify trends, root causes, and opportunities for operational improvement. * Ability to establish accountability while fostering a positive, collaborative, and high-performing team environment. * Comfortable working in a fast-paced environment with changing priorities and competing demands. * Ability to travel. Preferred Qualifications * Experience managing a Professional Services or Implementation team within a SaaS or enterprise software organization. * Experience with implementation methodologies, project management tools, CRM systems, and resource planning tools. * Experience developing or improving standardized implementation processes, playbooks, templates, and delivery methodologies. * Demonstrated success improving operational metrics such as time to go-live, utilization, implementation capacity, forecast accuracy, project quality, and client satisfaction. * Experience leading organizational or operational change. * Project management certification such as PMP, CAPM, or similar. * Prior experience implementing software solutions within the K-12 education market, including experience working with school districts, administrators, and other education stakeholders. ## Description Implementation Delivery * Oversee software implementations from project kickoff through go-live and transition to support. * Ensure implementations are delivered on time, within scope, and aligned with client expectations. * Monitor project health, milestones, dependencies, risks, and escalations. * Identify implementation barriers and drive timely resolution across functional teams. * Establish consistent implementation processes, standards, and best practices. Team Leadership & Development * Lead, coach, and develop implementation consultants, specialists, and/or trainers. * Set clear performance expectations and provide ongoing feedback and coaching. * Assess team capabilities and identify skill gaps, training needs, and development opportunities. * Support succession planning, talent development, and retention. * Promote accountability, collaboration, and continuous improvement. Resource & Capacity Management * Align implementation resources with workload, project complexity, required skill sets, and client priorities. * Monitor team capacity, utilization, and upcoming demand. * Assign or influence project staffing based on experience and implementation requirements. * Identify resource constraints and proactively recommend staffing or workload adjustments. Client Experience * Serve as a leadership escalation point for implementation-related client concerns. * Ensure teams establish clear expectations regarding scope, timelines, responsibilities, and deliverables. * Monitor implementation quality and client satisfaction. * Partner with clients and internal stakeholders to address risks that could impact adoption or go-live success. Cross-Functional Leadership * Collaborate with Sales, Product, Support, Customer Success, Professional Services, and other operational teams. * Facilitate effective handoffs from sales through implementation and from implementation to ongoing support. * Communicate recurring client needs, product gaps, and implementation challenges to appropriate stakeholders. * Ensure commitments made during the sales process are understood and operationally achievable. Operational & Financial Management * Monitor key implementation metrics such as: * Time to go-live * Project duration * Utilization * Capacity * Client satisfaction * Project completion rates * Forecast accuracy * Implementation backlog * Maintain accurate project/resource forecasts and communicate changes in expected demand. * Ensure appropriate time tracking, project documentation, and operational reporting. * Identify opportunities to increase efficiency, scalability, and profitability of implementation services. Process Improvement & Strategy * Standardize implementation methodologies, documentation, tools, and workflows. * Analyze implementation trends to identify recurring operational issues. * Develop scalable approaches for different client sizes, complexity levels, or implementation models. * Partner with leadership on initiatives to improve the overall implementation operating model. * Support adoption of new tools, automation, remote delivery models, and process improvements.