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# Support Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Rockville, MD, United States (Remote available)
- **Salary:** $37,440.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Software Applications, Issue Tracking Systems, Web Applications, Enterprise Software Applications
- **Published:** October 23, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/rockville/7f327cb8-4adb-470a-bbc0-74f4b44a832a

## About the Role

Verbal Communication Skills
Employee Assistance Programs
Enterprise Application Software
Troubleshooting (Problem Solving), * Strong customer service experience.

 * Excellent verbal communication skills.
 * Excellent written communication and documentation skills.
 * High level of reliability, attendance, and punctuality.
 * Ability to learn new systems, processes, and regulatory requirements.
 * Strong problem-solving and troubleshooting abilities.
 * Experience using computer applications and web-based systems.
 * Ability to work in a fast-paced, high-volume support environment.
 * Comfortable working in a hybrid work setting.

Top Skills Must Haves:

 * Customer Service
 * Verbal Communication
 * Written Communication
 * Reliability and Attendance
 * Problem Solving
 * Technical Support
 * Willingness to Learn

Nice-to-Have Skills:

 * Call center or help desk experience
 * Experience supporting financial services or regulatory environments
 * Credentialing support experience
 * Ticketing system experience
 * Knowledge of registration rules or compliance-related processes
 * Experience documenting customer interactions
 * Prior experience supporting web-based enterprise applications, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

This is a hybrid position requiring onsite attendance in Rockville, MD three days per week with remote work for the remaining days. The support center operates Monday through Friday between 8:00 AM and 8:00 PM EST. You will work within a collaborative support environment assisting industry professionals with regulatory systems, credentialing inquiries, and technical support while partnering with senior team members and subject matter experts., We are seeking a Support Analyst to provide front-line customer support for enterprise systems. This role is responsible for handling customer inquiries, troubleshooting system issues, assisting users with navigation and credentialing questions, documenting interactions, and delivering exceptional customer service. The ideal candidate is dependable, proactive, eager to learn, and possesses strong verbal and written communication skills., * Respond to incoming customer inquiries via phone and other support channels.

 * Research, troubleshoot, and resolve user issues related to support center systems.
 * Provide functional and navigational assistance to users.
 * Assist customers with credentialing, account access, and system usage questions.
 * Accurately document customer interactions, issues, and resolutions.
 * Escalate complex issues to senior support staff and subject matter experts as needed.
 * Develop knowledge of registration rules, procedures, and regulatory requirements.
 * Utilize internal systems and software applications to research and resolve inquiries.
 * Collaborate with peers, management, and stakeholders to support customer needs.
 * Identify trends and proactively communicate recurring issues or concerns.