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# Console Operator II - 1st Shift

- **Company:** Deluxe Corporation
- **Location:** Chicago, IL, United States
- **Salary:** $46,800.0 - $48,880.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Office
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7f7a637e11b8203b

## About the Role

* High School diploma/GED
 * 3 years of Remittance processing, financial operations, or related experience
 * 1 year of experience with file transmission and related resolution acumen
 * Moderate knowledge of Remittance applications (Image, RPS, LOPS, LCU, LTA, R360)
 * Moderate level of experience with email and Microsoft Office applications (Word, Excel) Windows Operating System familiarity/knowledge - basic file navigation
*

Preferred Qualifications:

 * 4 years of Remittance processing, financial operations, or related experience 2 years of experience at a level I Console Operator, or equivalent experience
*

Additional Basic Qualifications:

Must be 18 years of age or older

## Description

The Console Operator II supports functional and business managers with daily delivery of transmission files across multiple and/or complex processing platforms while also handling basic problem solving and troubleshooting and support activities. Assist with end-to-end process and workflow management review to develop and implement potential changes to assist with maximizing productivity and efficiency.

 * Cut off, balance, create, send, acknowledge, validate files; may reconcile physical batches and/or pull Non-Conforming Items and send to the banks
 * Monitor activity across multiple and/or complex environments including front end and back-end applications to ensure that all applications are performing as expected, audit guidelines are adhered to, and client SLA's for timeliness and accuracy are met on a daily basis. This includes all Image RPS, and peripheral remittance applications, Image Archive management and maintenance. Resolves issues as they arise.
 * Research and respond to internal/external client inquiries within established turnaround times. Escalate issues as needed.
 * Manage downtime with applications and perform troubleshooting exercises, including identification of issues, escalation to management and various support teams and communication of issues recovery and status.
 * Research and handle basic production issues including real time processing issues as well as transactional research and decisioning of payments and files. Fix failures and send files that have been resolved. Support site maintenance events and recovery from network events including server patching.
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