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# Oracle HCM Help Desk Configuration

- **Company:** Robert Half
- **Location:** Reading, PA, United States
- **Contract:** Temporary contract
- **Skills:** Oracle (Applications), Systems Integration, Oracle HCM
- **Published:** October 23, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3466643542&tx=IT8376TYT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Collaborate with HR, IT, and cross-functional stakeholders to evaluate existing employee support processes and identify opportunities to improve service delivery through Oracle HCM Help Desk.
 * Facilitate discovery sessions to capture business needs, define workflow expectations, and convert operational goals into effective system designs.
 * Configure core Help Desk capabilities such as request classifications, work queues, assignment logic, alerts, service levels, role-based access, and knowledge resources.
 * Turn functional objectives into detailed configuration activities that support a reliable and scalable Oracle HCM solution.
 * Enhance platform performance by refining automation, strengthening self-service options, and improving reporting and overall user experience.
 * Participate in test planning, execution, issue resolution, deployment support, and stabilization activities following release or go-live events.
 * Prepare clear documentation covering process definitions, configuration choices, testing outcomes, and support guidance for ongoing system maintenance.
 * Act as the liaison between business users and technical teams to ensure the final solution aligns with organizational needs and established Oracle best practices. Requirements - Proven hands-on experience configuring and improving Oracle HCM Help Desk functionality.
 * Strong understanding of HR service operations, employee support models, and case management processes within Oracle HCM environments.
 * Experience leading requirement gathering, process analysis, solution design, and validation activities.
 * Working knowledge of Oracle HCM configuration elements including workflows, notifications, routing structures, security, reporting, and related integrations.
 * Ability to investigate system issues, resolve configuration challenges, and recommend practical enhancements.
 * Strong communication skills with the ability to work effectively across HR, IT, business, and technical stakeholder groups.
 * Background supporting Oracle HCM implementation efforts, enhancement initiatives, or post-production optimization work. Technology Doesn't Change the World, People Do.