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# Enterprise Application IT Expert

- **Company:** Occidental Chemical Corporation
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Software Applications, Business Software, Business Systems, Software Documentation, Information Systems, Data Structures, Data Warehousing, Human Resources Information System (HRIS), Enterprise Software Applications, Information Technology, Servicenow
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=55cdeb3e456167d6

## About the Role

* Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.

 * Minimum of 3-years professional IT experience.

 * Ability to communicate effectively with both technical and non-technical peers.

 * Experience managing or working on technical projects.

 * Demonstrated initiative and work ethic.

 * Adaptability to work in evolving technical environments.

 * Customer service mindset.

Consistency and professionalism.
*

## Description

The Enterprise Application Expert serves as the organization's subject matter expert and strategic advisor for select enterprise application systems. This role provides technical leadership, system governance, and solution design to ensure business technologies are scalable, secure, and aligned with enterprise risk, compliance, and operational excellence objectives., * Own day-to-day application system operations for assigned business systems (availability, performance, and usability).

 * Manage incidents, service requests, and change requests in ServiceNow, ensuring timely updates, prioritization, and completion of daily work items.

 * Lead advanced troubleshooting efforts, perform root cause analysis, and manage vendor escalations for business applications to ensure timely and sustainable resolution of complex issues.

 * Act as the primary point of escalation and advisory support for application users, delivering expert guidance on system functionality, analytics, and data quality.

 * Architect and optimize system workflows, dashboards and reporting, security roles, and data structures to support evolving business requirements.

 * Develop and maintain system documentation, user training materials, and knowledge resources to drive adoption, consistency, and self-service capability.

 * Establish governance standards, best practices, and documentation to ensure system integrity, scalability, and audit readiness.

 * Design and support in-bound and out-bound interfaces with systems (ex. ERP, HRIS, data warehouses, and mobile interfaces).

Vendor Management and Support Coordination

 * Act as the primary point of contact for application vendor support and services, managing vendor support tickets and driving vendor accountability.

 * Coordinate vendor releases/patches with user base, reviewing release notes, assessing impacts, planning deployments, validating fixes, and communicating any downtime or changes to stakeholders in advance.

 * Support contract and renewal activities, providing license usage input, vendor support recommendations, and service performance feedback for sourcing and procurement.

Enhancements, Projects & Continuous Improvement

 * Lead and support system implementations, module deployments, upgrades, and major enhancements, including planning, testing (UAT), and rollout execution.

 * Collaborate with cross-functional teams on change management, communications, and adoption strategies to ensure successful enterprise deployment.

 * Contribute to long-term digital strategy and roadmap development, aligning system capabilities with business priorities and continuous improvement initiatives.

 * Support enterprise-wide collaboration and strategic planning efforts, enabling data transparency and standardized processes like Intelex's company-wide collaborative planning model.

Stakeholder Partnership and Business Relationship

 * Partner with business owners/process leads to understand workflows, pain points and priorities; translate needs into actionable technical work.

 * Provide consultative support on best practices, process improvement, and product capabilities.

 * Seek to understand the business processes supported by the application systems to better know the impact and value of the supported systems and build trust with your business partners.