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# IT Help Desk Technician

- **Company:** Helios Hydraulics America
- **Location:** Sarasota, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), HP Thin Clients, Issue Tracking Systems, Microsoft Office, Networking Basics, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Tablet Computers, Software Troubleshooting, Network Support
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8c8297e411c17a80

## About the Role

* 3 plus years' experience supporting desktop users.
 * Strong working knowledge of Microsoft Windows and Office, with hands-on experience troubleshooting common user issues.
 * Experience supporting Microsoft 365 users, including Outlook email, Teams, account setup, and password resets.
 * Knowledge of networking basics, including TCP/IP, DHCP, DNS, Wi-Fi, and connecting devices to the network.
 * Strong troubleshooting, organization skills.
 * Ability to manage multiple tasks concurrently.
 * A Self Starter with strong work habits.
 * Ability to communicate effectively and interact professionally with a diverse group of internal and external clients.
 * Must be highly organized and detail-oriented with strong written and verbal communication skills.
 * Ability to work independently and demonstrate strong critical thinking and problem solving skills.
 * Must be able to maintain a high level of confidentiality and professionalism.
 * Ability to lift up to 50lbs., * Bachelor's degree in MIS, CIS, or a related field.
 * Knowledge of Freshservice or a similar IT ticketing system.
 * Basic IT support certifications, such as CompTIA A+ or Network+

## Description

Sun Hydraulics is looking for an IT Help Desk Technician to provide hands-on technical support to our manufacturing and professional staff. This is an end-user support role focused on computers, devices, software applications, and troubleshooting. The ideal candidate is a technically savvy problem solver with a customer service-oriented mindset. This position offers room for growth within the IT team.

Work Location and Schedule:

 * This position is 100% onsite at our manufacturing facility. Remote or hybrid work is not available.
 * Primary hours are 8:00 a.m. to 5:00 p.m., with schedules adjusted as needed to support both 1st and 2nd shift.
 * Occasional weekend work may be required.
 * Work is performed in both office and plant floor environments, including standing, walking, and working around production equipment. Safety equipment (PPE) must be worn on the plant floor as required., * Provide onsite computer and network support for hardware and software problems reported by manufacturing and office users.
 * Support shop-floor PCs, kiosks, thin clients, and time clocks.
 * Support barcode scanners, label printers, rugged tablets, and plant Wi-Fi.
 * Provide first-line support for ERP and shop-floor application users (logins, printing, and basic issues), escalating to application owners as needed.
 * Work with Maintenance and Engineering to support PCs connected to production machines and test stands.
 * Help new users set up their email accounts and passwords, and assist users with password resets and account access.
 * Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards.
 * Install new software applications or hardware coordinating third parties when necessary.
 * Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.
 * Providing guidance to users on how to use software applications, operating systems, and other computer-related technologies.
 * Log, track, and document support requests in the ticketing system.
 * Collaborating with other IT team members to diagnose and resolve complex technical issues.
 * Updating and maintaining technical documentation and knowledge base articles.
 * Participate in Team meetings, providing input and suggestions.Job Requirements