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# IT Support Specialist

- **Company:** LA Clippers
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Collaborative Software, Data Retention, Desktop Computing, Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Procurement Software, Remote Desktop Services, Azure Active Directory, Enterprise Software Applications, Information Technology, Deployment Automation, Casper Suite, User Accounts
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aa297ebd7d3e3b09

## About the Role

* Associates degree in Computer Science, Information Technology, or equivalent work experience.
 * 2-3 years enterprise technology experience.
 * Experience with remote desktop support tools and ticket management tools.
 * Experience with imaging of computers.
 * Experience with Autopilot and Jamf a plus.
 * Excellent communication skills (verbal and written) with the ability to communicate with others in the company across technical and non-technical roles.
 * Ability to work a flexible schedule as needed. The corporate IT group works as a team to provide coverage across all office locations and support live events.
 * CompTIA A+ certification a plus.

## Description

* Troubleshoot hardware, software, and network-related issues across Windows, macOS, and mobile devices.
 * Support enterprise applications, collaboration tools (e.g., Microsoft 365), and VPN connectivity.
 * Document incidents, service requests, and resolutions in the ticketing system to ensure efficient tracking and resolution.
 * Train employees on basic IT procedures, security best practices, and self-service tools.

Employee Lifecycle Management

 * Onboard new employees by provisioning accounts, email, system access, and IT equipment.
 * Offboard departing employees by revoking access, collecting assets, and ensuring proper data retention.
 * Maintain and update user roles, group memberships, and permissions based on job function changes.
 * Ensure adherence to security policies during employee transitions.

Asset Management

 * Maintain an accurate inventory of IT assets, including laptops, desktops, peripherals, and mobile devices.
 * Track asset assignments, returns, and decommissioning to ensure compliance with company policies.
 * Coordinate hardware repairs, replacements, and warranty claims with vendors.
 * Assist with IT procurement by evaluating hardware needs and recommending solutions ensuring compliance with device standards.

Access Management

 * Manage user accounts and permissions across Active Directory, Azure AD, and other identity management platforms.
 * Implement and enforce Multi-Factor Authentication (MFA) policies and password reset procedures.

Live Event Support & Venue Technology Maintenance

 * Provide on-site technical support for live events, including basketball games, concerts, and corporate functions.
 * Conduct pre-event technology checks to ensure all venue systems are operational.
 * Assist in the setup, testing, and breakdown of technology equipment and event technology needs.
 * Troubleshoot and resolve real-time technical issues during events to minimize downtime.
 * Work with vendors and internal teams to escalate and resolve critical event-related IT issues.
 * Contribute to the development and maintenance of IT checklists with the focus on completeness and accuracy.
 * Participate in post-event reviews to discuss lessons learned from a technology perspective with the goal of bettering the experience for future events.