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# Technical Support Engineer - Photovoltaic Solutions

- **Company:** Siemens AG
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Salary:** $61,547
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Salesforce.Com, SAP (Applications)
- **Published:** October 23, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3466510939&tx=FK906PFK&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree
 * 3+ years' experience working in energy storage, solar, utilities
 * Project Management skills with excellent Business acumen
 * High level computer skill (SAP and/or Salesforce experience a plus)

Preferred Qualifications:

 * Strong verbal skills to aid in customer communications
 * Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues

## Description

This role will work within the Siemens SI EA business unit and will support Siemens Inverter and Energy Storage product portfolio and includes our Central Inverter and KACO 3-phase String inverter portfolio. This position will be based out of San Antonio, TX.

 * Provide technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio
 * Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
 * Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
 * Build a positive customer experience by working closely with Development, Sales and Quality Assurance
 * Respond promptly and professionally to customer inquiries and complaints
 * Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
 * Work with our factories and quality teams to develop and implement corrective and preventive actions
 * Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
 * Provide frequent updates to all stakeholders during the correction steps for the customer
 * Work closely with field service teams and vendors to align on materials and methods of correction
 * Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
 * Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive